Standards of Conduct and UBPs
Standards of Conduct for REALTOR® Associations
and Unacceptable Business Practices
Preamble
Strong, cooperative working relationships among REALTOR® associations (local and state associations, MLSs, foundations, etc.) (herein referred to as REALTOR® associations) have long been a strength of the REALTOR® organization. To ensure that competitive challenges do not create adversarial relationships through diminished cooperation, Standards of Conduct for REALTOR® Associations have been established.
Through comprehensive awareness of Unacceptable Business Practices and thorough adherence to the Standards of Conduct for REALTOR® Associations, a cooperative spirit among REALTOR® association organizations can be preserved and enhanced.
Standards of Conduct for REALTOR® Associations
The Standards of Conduct describe high standards of professional conduct and service among REALTOR® association volunteer and staff leadership. Though aspirational, these standards, which instill member and public confidence in the integrity service of REALTOR® association leadership, are intended to be signed each year by the volunteer leadership and association staff to demonstrate their commitment to these principles.
1. Maintain the highest standards of personal conduct.
2. Actively promote and encourage the highest degree of ethics at all levels within the real estate industry.
3. Maintain loyalty to the REALTOR® association, and pursue its objectives in ways that are consistent with member and public interest.
4. Abide by association policies, procedures, and laws impacting REALTOR® associations.
5. Strive for excellence in all aspects of leading and managing the association.
6. Serve all association members fairly and impartially.
7. Refuse to engage in a decision-making capacity or to accept personal benefit from business-related activities, which might create a conflict of interest, without full disclosure and knowledge of the association's governing board.
8. Maintain confidentiality of privileged information entrusted or known by virtue of an office or position, unless disclosure is necessary to protect the interests of the association.
9. Refuse to engage in, or countenance, activities for personal gain at the expense of the association or the real estate industry.
10. Refuse to engage in, or countenance, unlawful discrimination.
11. Ensure that communicated data and information is accurate and truthful.
12. Cooperate in every reasonable and appropriate way with other association executives and officers, and work with them in the advancement of the association and the real estate industry.
13. Create and promote a positive public image and role for the REALTOR® association and the real estate industry.
14. Ensure that the objective of all association actions and pursuits is to provide the best possible services for the REALTOR® member.
Unacceptable Business Practices
The Unacceptable Business Practices,-outline behaviors and business practices to be avoided by REALTOR® associations. The Unacceptable Business Practices are intended to encourage awareness of behaviors that REALTOR® associations should avoid, and to eliminate such practices from the industry.
1. Knowing or reckless false or misleading representations about other REALTOR® associations or the association's programs, products, or services
2. False, deceptive, or misleading advertising or marketing practices
3. Illegal business practices
4. Knowing violation of state or national policies or mandated local policies
5. Undisclosed conflict of interest
I, ___________________________, have read the Standards of Conduct for REALTOR Associations and am committed
(Association chief elected officer)
to these principles.
I, ___________________________, have read the Standards of Conduct for REALTOR Associations and am committed
(Association chief staff executive)
to these principles.
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