Daily Real Estate News  |  August 2, 2007  |   Survey: Borrowers Say Lenders Are Less Patient Today
Lenders are less accommodating to mortgage customers who pay late than they were in 2006, according to a consumer survey by J.D. Power and Associates.

The survey measured customer satisfaction with their mortgages company based on four primary areas: the administration of the customer's account, the billing process, the payment process, and the process of contacting the mortgage servicer.

The study determined that mortgage companies are more flexible in rescheduling payments than they were a year ago, but are less likely to be understanding or patient when customers pay late.

The 2007 Primary Mortgage Servicer Study is based on responses from 11,481 home owners regarding their experiences with their primary mortgage servicer. The study was fielded in three waves in November 2006, February 2007, and May 2007.

Here are the 10 mortgage companies that scored highest, based on a 1,000-point scale:

1. BB&T (Branch Banking and Trust), 860
2. M & T Mortgage, 828
3. Citizens Bank, 825
4. Countrywide Home Loans, 824
5. SunTrust Mortgage, 822
6. First Horizon Home Loans, 818
7. Wells Fargo, 817
8. GMAC Mortgage, 816
9. Regions Mortgage, 807
10. CitiMortgage, 805

— REALTORŪ Magazine Online