1. You should give people time--several weeks at least--to get settled in a new house before calling to deliver your closing gift.
True
False
2. People are so busy today you’re likely to lose clients if you follow-up with them more than once a year.
True
False
3. According to the IRS, you can deduct up to $50 per couple for a closing gift.
True
False
4. A customer-satisfaction survey of at least four pages is the best vehicle to elicit feedback because you will be able to ask about every aspect of the transaction.
True
False
5. It’s appropriate to include information about yourself and your achievements in your client newsletter.
True
False
6 . Consistency in follow-up marketing programs means that you should send the same piece to clients several times in a row.
True
False
7 . Developing a recommended list of vendors could create liability problems for you if the vendor fails to perform adequately.
True
False
8 . The best way to handle an angry client is to wait a day or two before calling so that things will cool off.
True
False
Click here to submit your quiz for scoring!
| 
