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Upon completion of the Professional Standards Administrator Training, participants will be able to:

  1. Briefly describe the history of the Code of Ethics as it relates to its origins, its influence on state licensing laws and its establishment of arbitration as the monetary dispute resolution process between REALTORS®.
  2. Identify concepts in the Preamble to the Code of Ethics, including concepts such as the wide distribution of land ownership, highest and best use of the land, principles of competency, fairness and high integrity and the concept of adherence to the Code regardless of an inducement of profit and/or an instruction from clients to the contrary.
  3. List the major categories of Articles in the Code (Duties to Clients and Customers, Duties to the Public and Duties to REALTORS®).
  4. Describe the structure of the Code and its supporting materials (Articles, Standards of Practice and Case Interpretations).
  5. List Articles of the Code which are commonly the subject of complaints.
  6. Describe the concepts of these commonly cited Articles of the Code, including Articles 1, 2, 9, 12, and 16.
  7. List the concepts of providing due process in a hearing.
  8. Identify antitrust concerns which may arise in the application of the professional standards process.
  9. Describe the general processing of an ethics complaint and of an arbitration complaint, including those eligible to file complaints, the difference between an ethics and an arbitration complaint, and the difference between the Grievance Committee and the Professional Standards/Arbitration Committee.
  10. Describe the role and composition of the Grievance Committee, in general, in an ethics complaint and in an arbitration claim.
  11. Identify the factors which the Grievance Committee uses in an ethics complaint and in an arbitration claim.
  12. Describe the confidentiality provisions of the professional standards process.
  13. List the bases and procedure for challenges to Hearing Panel members.
  14. Define the notice procedures for witnesses and attorneys.
  15. Describe the hearing procedures used in both an ethics hearing and an arbitration hearing.
  16. Define the requirements for recording a hearing and the appropriate use of the hearing records.
  17. Define the standards of proof used in both an ethics hearing and an arbitration hearing.
  18. Describe the role of both staff and board counsel in a hearing and in an executive session.
  19. Describe the components of a decision form which an ethics panel must complete.
  20. List the available disciplinary actions which an ethics panel may impose.
  21. Identify the options a board must adopt in conducting an arbitration hearing with the attendance of the respondent or in the absence of the respondent.
  22. Identify the procedure for processing a complaint alleging a violation of Article 17.
  23. Describe the components of an arbitration award.
  24. Describe the difference between a refusal to arbitrate and a refusal to abide by an award.
  25. Describe the mediation process in an arbitration claim.
  26. List the actions the Board of Directors may take in an ethics case with an appeal and without an appeal.
  27. Describe the process for a rehearing in an ethics case.
  28. Describe the process for an appeal from the Grievance Committee.
  29. Describe the availability of and procedure for an ethics appeal.
  30. Describe the availability of and procedure for an a procedural review in an arbitration case.
  31. Briefly describe the bases upon which a procuring cause arbitration claim is decided.
  32. Identify the resources available in the Code of Ethics and Arbitration Manual (CEAM) related to:
    1. Checklists for ethics complaints and arbitration claims.
    2. Time frames for processing ethics complaints and arbitration claims.
    3. Forms available for use in ethics and arbitration cases.
    4. Actions required to be taken by a board or association to properly adopt the CEAM.