by Howard Thomas
Like many of the other small association AEs sitting in the mediation program at the April AE Institute, I had heard of mediation for member disputes, but I didn’t know much about it.
Then Lynn Cohn, director of the program on negotiation and mediation at Northwestern University School of Law, opened my eyes to a better way to settle my members’ disputes, one that can save relationships and reputations, as well as time and money.
by Ralph Holmen
Incorporated REALTOR® associations have a constitutional right to engage in political speech, according to a January 2010 Supreme Court decision. As a result, associations may distribute to the general public communications supporting or opposing political candidates. Previously, corporations, including incorporated associations and labor unions, had to form political action committees (PACs) funded solely by individual and voluntary contributions, in order to create and distribute these types of communications.
by Katherine Raynolds
Did you read the 18 sections of the Facebook terms of service before joining? Probably not. Social networking platforms, Web-based e-mail, and other services, such as iTunes, Flickr, and YouTube, all have terms of service. And, for the most part, these terms are non-negotiable. If you want to use the service, you must agree to the terms.
What if you never had to buy another software package for your association or another expensive server to store your electronic data? What if you never needed to hire IT consultants or pay an IT staff? What if your office was a streamlined, cable-free collection of laptops and iPads, requiring nothing more than Wi-Fi access to ensure complete productivity?
Relationships Built on Trust
Trust empowers talented AEs to take risks and make unconventional moves. So how do you gain the trust of your leadership and members? Veteran AEs offer advice.
By Masha Zager
Chair Report: Today’s new transparency.
By Dave Phillips, RCE, CAE, AEC Chair
Briefing: REALTOR® association news, events, people, and programs.
By Carolyn Schwaar
From the Field: Let’s all just get along.
By Alice Martin, RCE, CAE
Each year, the REALTOR® organization loses some of its most experienced and iconic association executives to retirement. Although we are greatful to AEs who have dedicated their professional careers advancing association management, REALTOR® organizations need to ensure that when retiring AEs walk out the door, all their years of valuable institutional knowledge don’t leave with them.
By Michael Thiel
Lack of trust is very often at the root of any association’s legal work. Legal counsel reviews vendor contracts because people don’t think they can trust those vendors to deliver on all of their promises.
Counsel participates in professional standards proceedings because the parties need an attorney present so they can trust that the hearing will be fair. It would seem, at first glance, that the law is all about lack of trust.
It’s the one meeting most managers—and employees—dread every year: the performance review. But now, with some guidance, performance reviews can be not only valuable, but relatively painless.
To provide an effective performance review, it’s imperative that both you and your employees establish goals to meet within the year. (If you don’t have staff, see the sidebar on tips for small-board AEs.) Goals should be S.M.A.R.T., that is: Specific, Measurable, Action-oriented, Realistic, and Timely.
by Saul Klein, e-PRO, GRI
As a REALTOR® association executive, you’re not only responsible for constantly improving your leadership skills, but also for growing and cultivating your volunteer leaders’ skills. It’s your duty to instill in the mind of the novice volunteer the traits, characteristics, and examples of effective leadership, as well as what I refer to as the Three Core Principles of association management and leadership: