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Phones Ringing Off the Hook?

June 1, 2005: 

New technologies can help improve service to members over the phone.

The Power to Serve

June 1, 2005: 

Everyone wins when staffers have authority to make customer service decisions and solve problems.

Summer 2005, Customer Service Issue

June 1, 2005: 

The Power to Serve
Everyone wins when staffers have authority to make customer service decisions and solve problems.
By Julie Sturgeon

A Complaint Is an Opportunity
Find out what's working, what's not, and make people happy along the way.
By Janet Edwards

Member Alert! : The Liability of warnings

June 1, 2005: 

By F.P. Maxson

A member calls to report that a prospective buyer is behaving suspiciously during a property showing; do you warn the membership? You hear of a toxic spill near properties listed in the MLS; should you alert the listing brokers?

Table of Contents, Spring 2005

March 1, 2005: 

Features:

What’s Your Tech Investment?
Nearly 300 associations participated in the association technology survey and reveled how they use technology and the challenges still to overcome.

Tomorrow’s Tech Tools 

What Is Minimum Service?

February 8, 2005: 

by F.P. Maxson

What services should consumers expect from a real estate brokerage? A number of states have begun taking legal and legislative action to answer this question.

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