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Sample Materials

April 4, 2012: 

The following materials are for use by local and state associations when considering and developing a local ombudsman program.

Developing an Ombudsman Program

April 4, 2012: 

Ombudsman procedures, which may be adopted and utilized at the discretion of boards and associations, are intended to provide enhanced communications and initial problem-solving capacity at the local level.

Ethics Hearing Officers

April 4, 2012: 

The document details the four hearing officer options which may be adopted locally to supplement the hearing procedures established in the Code of Ethics and Arbitration Manual of the National Association of REALTORS®.

Arbitration Hearing Officers

April 4, 2012: 

This document details the four hearing officer options which may be adopted locally to supplement the arbitration hearing procedures established in the Code of Ethics and Arbitration Manual of the National Association of REALTORS®.

Duty to Adopt and Enforce the Code of Ethics

April 4, 2012: 

Following are the specific articles and sections of the National Association's Bylaws which support Recommendation #1. Following that are the Procedures for Consideration of Alleged Violations of Article IV, Section 2 of the National Association's Bylaws.

Using the Logo

April 3, 2012: 

In this article the registration symbol has not been used because it has been prepared for distribution over the Internet. Some Internet browser software is not equipped to recognize or understand this symbol when it appears in a document.

Is REALTOR® the Right Word?

April 3, 2012: 

Selecting the right word to convey an idea or image is an intricate part of preparing any article for publication. Not only must the nature and knowledge of the audience be taken into consideration, but often there are space or other restrictions which affect choices. However, these decisions are never more important than when dealing with articles to or about real estate professionals and when deciding whether the term REALTOR® should be used in a particular context.

Online Display of MLS Listings

April 3, 2012: 

prepared by NAR Legal Affairs.

1. Does the MLS have authority from the listing broker to advertise his/her listings on the Internet?

2. Has the MLS copyrighted the database?

3. Does the MLS either own the copyrights in the photos or have a license from the owner to distribute the photos for display on an Internet site?

4. What is the scope of the license being given by the MLS to the Internet vendor?

Trademark Infringement Online

April 3, 2012: 

Educating people on what new technology can do for them in their businesses may require a whole new set of skills for association staff, but understanding how that technology may be used in the marketplace may also require a new understanding of old rules and principles designed to protect consumers as they may apply to the technology filled workplace.

Selecting Association Counsel

April 3, 2012: 

Selecting a suitable firm or attorney as Association counsel is vitally important, given the significant role which counsel must often play in the Association effectively and efficiently accomplishing its objectives.

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