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Considering, Adopting, and Implementing a DRS Mediation Program

April 4, 2012: 

After reviewing these materials, associations voluntarily decide whether they will offer mediation to consumers. Mediation can be initiated through the use of a mediation clause in the association's standard forms.

Copyright: MLS Photographs

April 4, 2012: 

There are a number of different ways in which photographs of properties arrive in a Multiple Listing Service ("MLS").

Buyer-Seller Dispute Resolution System (DRS)

April 4, 2012: 

This Dispute Resolution System (DRS) is designed to resolve disputes between buyers, sellers, and real estate brokers/salespeople not otherwise covered under Article 17 of the Code of Ethics and Standards of Practice.

State Legal Action Committee Organizational Statement

April 4, 2012: 


Bankruptcy Basics for Associations/Multiple Listing Services

April 4, 2012: 

The nation’s current economic troubles have forced REALTOR® associations and multiple listing services ("MLS") to address bankruptcy issues, with both association members and vendors filing for bankruptcy protection. This Q&A will outline the basics of bankruptcy, and then address specific bankruptcy issues that a REALTOR® association may encounter.

Nonlawyer Mediators and the Unauthorized Practice of Law

April 4, 2012: 

The short article below describes the current state of the law regarding the unauthorized practice of law and mediation.

New Member Code of Ethics Orientation

April 4, 2012: 

Use the link below to access the online New Member Orientation Course on the Code of Ethics developed by the National Association of REALTORS®. This course meets all learning objectives and criteria for the New Member Code of Ethics Orientation Policy (Policy Statement 47, NAR Code of Ethics and Arbitration Manual).

Resources from NAR's Mediation Training Seminars

April 4, 2012: 

All member boards of the NATIONAL ASSOCIATION OF REALTORS® offer mediation as a service to their REALTOR® members. The National Association has developed the attached training materials to assist boards in meeting this requirement.

Ethics Mediation

April 4, 2012: 

Ethics mediation is a process that may be adopted at the discretion of boards and associations. Ethics mediation will require adoption of these procedures (either verbatim or as amended locally) by action of the local board of directors (or as otherwise provided in the local bylaws).

Local Programs

April 4, 2012: 

Santa Barbara Association 

Ombudsman will respond to questions and complaints about members for ethics and arbitration matters. May contact members to inform them that a client or customer has raised a question or issue and may contact members to obtain information necessary to provide an informed response before matters ripen into disputes and possible charges of unethical conduct.