Actions to be taken when suspicion of misconduct arises should conform to your Association’s Fraud Policy Statement and Fraud Response Plan and will differ depending upon the level of responsibility assigned to you in your Association’s Fraud Policy Statement.
A strong Fraud Policy serves as a strategic communication that effectively conveys an association’s commitment to take a proactive stance against fraud.
The true costs of fraud to an organization go well beyond any specific dollar losses.
How is your association handling fraud? You can determine which fraud prevention areas your association should work on by asking critical questions.
Let these examples help you think about how you can show value to your members.
All associations do good work. You provide worthwhile services, tools, and information, but sometimes fail to explain them in a clear and meaningful way.
A strong value proposition is a key to making more connections with members. It is made up of one or more benefit statements, sometimes called key messages. These state what a member should expect from you and show them how your product or service benefits them.
The goal of synthesizing your information is to analyze the research so you can use it to create a value proposition. The following tasks will help you analyze the information you collected. Assign someone to take the lead, then have the leader share the results with your staff.
A focus group consists of individuals representing a target audience or market. These individuals are asked their perceptions or opinions of an existing or contemplated association product, program, or service. Their responses provide qualitative feedback.
Surveys are best for gathering written responses from a large target audience with minimal employee involvement, especially if you want to show results numerically.