This presentation was used during the 2011 REALTORS® Conference and Expo. The session included an overview of ombudsman services, a panel discussion, and how to consider implementing ombudsman services locally.
Judith Lindenau REALTOR® association Certified Executive (RCE) Scholarship. All paid full- or part-time local association chief executive officers and staff specialists can apply.
The Summer 2011 issue of Realtor AE offers "Hundreds of Tips for Getting It Done." Featured articles address leadership, outreach, management, technology, and other core issues.
DataViz “Documents to Go.” DataViz lets you create and edit Word and Excel files and PowerPoint presentations, and view PDF documents.
NAR Express. Real estate news, research, opinions, events, and calls for action from the NATIONAL ASSOCIATION OF REALTORS®.
Top tech tools & services developed by NAR in the past 5 years
Realtors Property Resource™: a national database of assessor, recorder, and mortgage data, MLS content, foreclosure information, demographics, neighborhood data, and more.
Second Century Ventures: a venture capital fund focused on promoting innovation (particularly new technologies) in the real estate industry.
Show me the money
Full-time REALTOR® association chief staff executives’ average annual base salary, 2010: $59,629
Median AE salary by association size, 2010:
Average 2010 REALTOR® association income & expenses
Small associations (fewer than 500 members)
Dues revenue: $71,763
Non-dues revenue: $75,811
Expense budget: $150,046
How to uncover the value of every member benefit
Articulate the advantages of member benefits and identify programs that no longer offer a real member value in four easy steps.
Step 1. List every program, product, and service you offer, from telephone customer service and support to leadership training. Be specific and don’t list general categories, such as “education” or “MLS.”
5 things REALTOR® AEs need to know to effectively manage; 4 easy policy updates to save your association time and money; Associations’ 21 most common strategic plan goals; 3 things to avoid as an AE; 12 best practices for stellar customer service; 6 reasons your association’s directors micromanage; 3 steps to implement your strategic plan; 6 types of difficult people and how to deal with them; 10 reasons you need a lawyer; and the new and improved REALTOR® Association models planning tool.
16 steps to finding a life-changing mentor
Whether it’s your state AE, a neighboring AE, another business leader in your community, or someone you find online, experienced professionals are typically thrilled to be asked to share their advice. Here are some tips on securing a mentor and ensuring a long and mutually beneficial relationship.
Leaders at the two Washington, D.C., area associations‚ Greater Capital Area Association of Realtors® (GCAAR) and Washington, D.C., Association of Realtors®—have found that a personal approach to RPAC fundraising is the key to success.