Click to view and download complete 2010 AEI Comprehensive Brochure

FRIDAY, APRIL 16
Certified Professional Standards Administration Program
8:00 a.m. – 5:00 p.m.
Richard Haggerty, Deputy CEO, Westchester County Association of REALTORS®, NY; Cliff Niersbach, RCE, Vice President, Board Policy and Programs, NAR; Patrick Reilly, RCE, Vice President, Member Services, New York State Association of REALTORS®
See page 26 for a full description of the Professional Standards classes.

RCE Exams
RCE Exam
8:00 a.m. – 11:45 a.m.
RCE CAE+5 Exam
8:00 a.m. – 9:45 a.m.
Candidates for the REALTOR® association Certified Executive (RCE) designation can take the exam while attending the 2010 AE Institute. Information about exam reservations will be sent to qualified designation candidates.

CIPS Administration Course ($65 – includes lunch)
8:30 a.m. – 4:00 p.m.
Deborah Boza Valledor, CIPS, CRB, CRS, GRI, TRC, Chief Operating Officer, REALTOR® Association of Miami & The Beaches, FL
See course description on page 7.

AE Institute Welcome Lounge
2:00 p.m. – 5:00 p.m.
Stop by for some refreshments and information about Quebec City, and meet the 2010 AE Institute Advisory Board.
Sponsored by: The Canadian Real Estate Association and its local associations

SATURDAY, APRIL 17
AE Institute Orientation
7:45 a.m. – 8:15 a.m.
Hear an overview of the Institute curriculum and how to select the right Institute sessions for you. Orientation is a great opportunity to meet your peers.

Opening Session
8:30 a.m. – 10:00 a.m.
See course description on page 4.

Talk Your Members into Mediation L
10:30 a.m. – 12:00 p.m.
Lynn Cohn, Director of Negotiations and Mediation, Northwestern University School of Law, Chicago, IL
Do you have a mediation program in place, but can't seem to convert members from pursuing arbitration? Are your arbitration cases growing while your mediation program can't get off the ground? Come and learn proven negotiation principles and specific techniques for overcoming barriers to successful negotiation outcomes. Walk away with the necessary skills and techniques to convince members to mediate, and understand the fundamentals for establishing and/or enhancing successful association-sponsored mediation programs.

How to Stay Calm and Productive Under Pressure Q
10:30 a.m. – 12:00 p.m.
Michael Staver, CEO, The Staver Group, Fernandina Beach, FL
The unprecedented challenges facing the real estate industry means that REALTOR® associations must learn to deal with the industry stressors in new and creative ways. This program delves into the deeper issues of mindsets and where energy is spent when we’re faced with challenges. These two critical areas are the keys to restoring optimism and increasing productivity, and turning challenges into triumphs.

Surprise, Delight, and Challenge: Creating Exceptional Customer Service Experiences S
10:30 a.m. – 12:00 p.m.
Susan Sarfarti, CAE, CEO, Beyond Excellent!, Washington, DC
The organizations that provide exceptional customer service are the ones that will gain the competitive edge. Capturing the heart and soul of your constituents and being more vigilant about exceeding expectations is the path to excellence. Understand what exceptional customer service means in today’s world. Benchmark your association against others known for extraordinary service, and take away more than 20 tactics and strategies that you can implement today. Develop a renewed passion for customer service by taking steps to make your association and its relationship with stakeholders extraordinary.

Outsmart Your Smart Phone T
10:30 a.m. – 12:00 p.m.
Dick Betts, e-PRO, National Speaker, Dick Betts Courses, Benton, AR
Is your smart phone smarter then you? Or, are you considering buying a smart phone but feel too intimidated to use one? If you let it, your smart phone can become a strategic business management tool. Learn the differences between popular smart phones and how to select the device that works for you. You’ll also learn to make the most of the phone you already have.

Sponsor Walk-Around Lunch
12:15 p.m. – 2:15 p.m.
A new twist on an old favorite. The AE Institute’s sponsoring vendors will host lunch in the various hospitality rooms. Participants can enjoy their lunch while learning about different products available to them and their members.

State/Provincial CEO Meeting
1:00 p.m. - 4:00 p.m.
An opportunity for state and provincial association executives to discuss issues and share insights. Attendance is limited to state and provincial chief association executives only.

Association Politics 101 L
2:30 p.m. – 3:30 p.m.
Christine Todd, RCE, CAE, CEO, Northern Virginia Association of REALTORS®
Even the most seasoned AEs can find themselves in political “hot water” with leadership or a disgruntled member every now and then. Learn how to deal with difficult people, ease the leadership transition process, and discern what issues/battles are worth the fight. Gain some practical advice on how to manage politically difficult situations involving leadership and members.

Your Gold Medal in Life Is within Your Reach Q
2:30 p.m. – 3:30 p.m.
Kristin Armstrong, Kristin Armstrong Academy, Boise, ID
Stop listening to the voices and influences telling you that you can’t, and realize the benefits of self-talk so you can capitalize on life-changing moments. Kristin Armstrong, 2008 Olympic gold medalist, did just that when she learned that her hips were degenerating and she’d never run again. At that point she decided to “stop running and learn how to fly.” You can triumph over adversity if you focus on your goal, dreams, and vision. Hear how Kristin did it and how you can too.

What Gets Measured Gets Done S
2:30 p.m. – 3:30 p.m.
Rich Levin, Rich Levin’s Success Corp, Inc., Rochester, NY
A successful work or business plan motivates leaders and keeps them focused. It includes a simple method for tracking results, which then provides the feedback on what is and isn’t working. This is only possible when the plan is built on sound psychological principles, strong business principles, and is intended to be a living document to which leaders refer on a daily basis. Participants will leave this session with the skills to write a project or business plan that leads, motivates, and accomplishes the goals of the association and its leaders.

Manage Your In-box T
2:30 p.m. – 3:30 p.m.
Tim Burress, President/Senior Vice President of Training, Cohesive Knowledge Solutions, Guilford, CT
Is email taking over your life? Do you feel like a hamster on a wheel? This session, taught by an email efficiency and etiquette expert, will share proven technologies that will forever change the way you leverage email. Learn a simple system to help you eliminate needless emails, write better messages, and find information in a flash.

Leading with Diversity: A Business Imperative in a Changing World L
3:45 p.m. – 4:45 p.m.
Kyle Lambert London, RCE, e-PRO, Education Manager, Community and Political Affairs, NAR
Every day, more Americans and Canadians of every race and ethnicity are buying and selling homes. Your market – like every other market – is experiencing change. Who will provide realty services to these changing markets? “Leading with Diversity” is a tool to help REALTOR® associations synchronize their goals with the wants and needs of growing, diverse communities. This introductory workshop is the road map that association executives and leaders need to help their associations strategically plan for their unique needs. Hear from associations who have enjoyed success in their diversity initiatives and take home a free, three-hour curriculum.

Quality of Life Initiative Q
3:45 p.m. – 4:45 p.m.
Steve Francks, RCE, CAE, CEO, Washington Association of REALTORS®; Lorne Weiss, Associate Broker, C21 Bachman & Associates, Winnipeg, Manitoba, Canada
This session will provide an overview of the “Quality of Life” initiative that was implemented by the Washington Association of REALTORS®. This initiative encourages healthy, balanced growth throughout local communities by following five key principles. As a result of its success, this model has spread across Canadian real estate associations and made an impact on how these associations are viewed in the country and by their members. Come and gain a new definition of what “quality of life” can really mean for your association.

Organizing a Social Media Unconference S
3:45 p.m. – 4:45 p.m.
Todd Carpenter, Manager of Social Media,
NAR; Hilary Marsh, Managing Director, REALTOR.org, NAR; Jay Thompson, Broker/Owner, Thompson’s Realty, Phoenix, AZ
What is an “unconference?” It’s a facilitated, participant -driven conference centered around a theme or purpose. Learn how to plan, host, and recruit participants to build real estate unconferences. Associations can use unconferences to build community and provide an educational resource to members. See why it’s in an association’s best interest to host an unconference.

Convio Migration: We Are in This Together T
3:45 p.m. – 4:45 p.m.
Claire McDonough, Grassroots Representative, NAR
At the end of 2010, GetActive software will be discontinued and replaced with Convio. This session will answer all of your questions about the Convio migration: why it’s necessary; what we gain by moving to a new platform; and what migration means to you. Hear the latest on how this important migration will be accomplished.

Icebreaker Reception
5:00 p.m. – 7:00 p.m.
Join your friends and colleagues for this special reception where there will be a generous array of good food and good company at this official Institute welcome gala.

SUNDAY, APRIL 18
I’m a New AE – Now What?
7:30 a.m. – 8:45 a.m.
See course description on page 8.

Business Tools for You and Your Members at REALTOR.org
7:30 a.m. – 8:45 a.m.
Hilary Marsh, Managing Director, REALTOR.org, NAR
REALTOR.org is jam-packed with information about NAR’s resources, programs, and offerings for you and for your members. Get an overview of the best that’s there. You will be able to use this information immediately!

NAR AE Forum
9:00 a.m. – 9:45 a.m.
This special open forum allows U.S. AEs to participate in discussions about the issues impacting their associations and their members.

CREA AEC Forum
9:00 a.m. – 9:45 a.m.
This special open forum allows Canadian AEs to participate in discussions about the issues impacting their associations and their members.

General Session: The Do’s and Don’ts of Social Media and Web 2.0
9:45 a.m. – 10:30 a.m.
See session description on page 4.

The Power of Laser Focus L
10:45 a.m. – 12.15 p.m.
Dr. Fred Johnson, CEO and Founder, Initiative One, Scottsdale, AZ
The process of laser focus hones in on improving the behaviors of key leaders at a personal and professional level, the results of which lead to improved morale, productivity, profitability, and efficiency. Johnson will take you through the process of making high-level leadership decisions so you can gain control over your own agenda for success. You’ll step into the leadership role rather than be led into it, and you’ll learn how to embrace the discipline of creating and committing to your vision, values, and critical goals. The right attitude and right tools can lead you to success, and they’re right here, right now.

Launching Quality of Life Programs Q
10:45 a.m. – 12:15 p.m.
Facilitator: Jamie Ryan, CAE, BBA, CEO, New Brunswick Real Estate Association, Canada
Panelists: Marc Lebowitz, RCE, CAE, EO, Ada County Association of REALTORS®, Boise, ID; Lorne Weiss, Associate Broker, Century 21 Bachman & Associates, Winnipeg, Manitoba, Canada; Christy Wentzell, Communications Coordinator, Nova Scotia Association of REALTORS®, Canada
Hear tangible examples of how associations have implemented quality of life principles to improve the quality of life in their communities. Learn to identify the results of such efforts and how they positively impact the community, and positively impact members and their business. This is a companion class to the “Quality of Life Initiative” class on Saturday afternoon, April 17.

Build Organizational Value Using Low-Cost Methods S
10:45 a.m. – 12:15 p.m.
Doug Devitre, ABR, CDEI, CRS, e-PRO, GREEN, GRI, Professional Speaker/REALTOR®, St. Louis, MO
Save money, save time, and add value to your organization in minutes. This high-energy, high-tech session will help you market association activities and member benefits, and create excitement using inexpensive (and in some instances free) technologies. Learn what free tools can boost your association’s exposure and enhance your member communications. Take it a step further and retool your leadership with user-friendly, cutting-edge technology. Not only will these tools help your association run more efficiently, but they may be a source of nondues revenue as well.

MLS: The Next Generation T
10:45 a.m. – 12:15 p.m.
Facilitator: Matt Cohen, Chief Technologist, Clareity Consulting, Minneapolis, MN
Panelists: Sean Conover, CEO, Tarasoft, Corporation, Nelson, British Columbia, Canada; Jason Freed, Vice President of Hosting, FBS Data Systems, Fargo, ND; Jonathan Hogan, CTO, Rapattoni Corporation, Simi Valley, CA; Dan Mills, CTO, MarketLinx, Inc., Burnaby, British Columbia, Canada; Rob Overman, CTO and VP of New Technology, LPS Real Estate Group, Olathe, KS
Get a lesson on the next generation of MLS technology. Gain an understanding of the competing technologies developers are using to create the next generation MLS. Have a sneak peek at the new platforms and learn how these new tools will dramatically change the way your members interact with MLS data.

Legislative Advocacy Lunch
12:30 p.m. – 2:00 p.m.
As a REALTOR® association executive, you know that politics plays an important role in your members’ profession. Come enjoy lunch and sharpen your political insights with a special keynote address.
Sponsored by: RPAC

Recruiting, Reviving, and Retaining Young Leadership L
2:15 p.m. – 3:15 p.m.
Doug Devitre, ABR, CDEI, CRS, e-PRO, GREEN, GRI, Professional Speaker/REALTOR®, St. Louis, MO
Think you’ve tried everything to attract young REALTORS® into leadership positions at your association? Think again. If you use the right communication tools to market to young members, you can attract and develop a team of new leaders to participate in a collaborative environment. Learn how to assign responsibilities based on strengths, skills, and personalities, so young REALTORS® are satisfied with their volunteer experience and keep coming back for more.

Life Lessons and Leadership at 200 MPH Q
2:15 p.m. – 3:15 p.m.
Steven David, CRB, CRS, GRI, Broker/Owner, Florida Professional Real Estate, Inc., Ft. Lauderdale, FL
You can make it to the top of your chosen pursuit, whether it’s to be a great association executive, a great parent, or a great friend. Learn to identify situations that control your emotions and cloud your judgment, and thus your ability to lead. Start focusing on leadership abilities and future goals – for yourself and the association. Worrying won’t get you to the next level, but overcoming your obstacles will. When you place the focus on your future and your dreams, you’ll move in that direction.

Marketing and Communications: Right On and Relevant S
2:15 p.m. – 3:15 p.m.
Melynn Sight, President, nSight Marketing, Kansas City, MO
The stakes are higher than ever. It’s not just nice to be relevant and deliver value, it is a necessity. Relevance is not about service with a smile or even member satisfaction. Relevance is about what you do to link directly to your members’ success. That kind of relevance builds loyalty. Take away the tools you need to become more relevant through marketing. These bold ideas will have an enormous payoff. Laugh, listen, and learn the interactive marketing and communications strategies that tell your members that you “get” what they need.

I Want It Now! MLS Market Area Analysis T
2:15 p.m. – 3:15 p.m.
Alan Arora, CEO, REBS, Inc., Los Angeles, CA
Today’s emerging home-buying generation is increasingly technology-driven in their quest for local market information. They want current real estate information at their fingertips, and we want them to access it through REALTORS®. Help members use today’s technology to build their business through the delivery of timely consumer information. Give your members tools to share their local market insight across different platforms (mobile devices, websites, social media, blogs etc.) and effectively respond to consumers’ need for “instant gratification.” Learn how associations can support members’ efforts to establish themselves as a trusted source for the most current information relevant to their clients’ specific local market and needs.

MONDAY, APRIL 19
NAR Policy 101
7:30 a.m. – 8:45 a.m.
See course description on page 8.

Key Elements of a Sound CEO-Board Relationship L
9:00 a.m. – 10:30 a.m.
Bill Charney, CEO, Charney Associates, Denver, CO
Come away with a strong understanding of the distinctions between governance and management, and the distinctions between staff roles and the board of directors’ role. Empower your staff with systemic accountability so your board of directors can maximize productivity and achieve association objectives. Help your board of directors focus on purpose rather than process, and teach them how to enhance accountability through empowering the CEO. Likewise, learn how CEOs benefit from the board’s group (not individual) authority.

I Seem to Be a Verb: Creating a Balance of Doing, Having, and Being for Leaders Q
9:00 a.m. – 10:30 a.m.
Paula J. MacLean, CEO, MMCS Ltd & Silver Creek Press, Edmonton, Alberta, Canada
“My dear, here we must run as fast as we can, just to stay in place. And if you wish to go anywhere, you must run twice as fast as that.”
Alice’s Adventures in Wonderland (1865) Lewis Carroll
The first rule of holes is when you are in one, stop digging! This session will challenge you to look at conscious and unconscious decisions and how these impact your life at work and at home. Participants will explore their current satisfaction with the five “life departments,” and then explore strategies to help create a balance of doing, having, and being in your role as a leader, partner, parent, and community member. The transition from human-doing to human-being may not be easy but it is possible. You will leave this session with some practical approaches for improved stress management and work-life balance.

Mining Member Gold: What’s in Your Data Mine? S
9:00 a.m. – 10:30 a.m.
Belton Jennings III, RCE, CAE, CIPS, APR, President, Enjender, LLC, Orlando, FL
The more you know about your members, the better you can serve them. You can do this by designing and conducting meaningful membership surveys. Establish ongoing data mining, surveying, and member feedback systems that can materially improve the effectiveness, quality, marketing, and cost-efficiency of your programs, products, and services. Come away with some simple methods and systems for collecting continuous member feedback.

Lead, Follow, or Get Out of the Web T
9:00 a.m. – 10:30 a.m.
Bill Lublin, CRB, CRS, GRI, CEO, Social Media Marketing Institute, Huntingdon Valley, PA; Ginger Wilcox, Vice President Business Development, Social Media Marketing Institute, Huntingdon Valley, PA
If you need to embrace social media but are a bit hesitant, have a seat. Learn how to effectively interact with those who already use social media – your members! It’s okay to shy away from social media and its impact, but you can’t ignore it. You’ll learn simple steps to monitor the association reputation and use of social media by members and employees. You’ll also learn how to lurk, and learn!

Your Key to Success in Uncertain Times: Profitable Collaboration L
10:45 a.m. – 12:15 p.m.
Kare Anderson, CEO & Founder, Say It Better Center, LLC, Sausalito, CA
In this connected age, those who thrive aren’t traditional leaders. They’re the opportunity makers who can recruit extremely unlikely allies to tackle a new task faster than others. Optimize your organization’s performance by honing colleagues’ collaborative skills to accomplish greater things with fewer resources. Discover the five-step fast-track approach to creating happier, higher-performing teams that respond quickly to problems and opportunities. That’s the single best way to optimize an organization’s performance – and to boost your career.

Empowering Leaders to Empower Others Q
10:45 a.m. – 12:15 p.m.
Rod McIntyre, PhD, Vice President of Professional Development, Kansas Association of REALTORS®
Leaders must learn how to recognize and capitalize on their own strengths, and how to bring out the strengths of those around them. McIntyre will introduce the concept of “striving instincts,” based on the principles founded by the Kolbe Corporation in Phoenix, AZ. “Striving instincts” drive how we each do what we do, and focuses on the natural way a person takes action. Once you understand this concept, you’ll maximize individual and group productivity, improve communication, and reduce organizational stress.

Critical Rules, Reforms, and New Realities for AEs S
10:45 a.m. – 12:15 p.m.
Chandra Hall, ABR, CRS, DREI, GRI, Speaker/Educator, Colorado Springs, CO
This “state of the market” course provides a quick reference to the momentous number of changes that have occurred in real estate finance and taxation, and highlights issues most relevant to AEs and their interaction with members. More than a list of legal updates, this course is about the differences that have most affected members’ ability to practice real estate in the United States and Canada.

Ethics, Risk Management, and Social Media T
10:45 a.m. – 12:15 p.m.
Bill Lublin, CRB, CRS, GRI, CEO, Social Media Marketing Institute, Huntingdon Valley, PA; Ginger Wilcox, Vice President Business Development, Social Media Marketing Institute, Huntingdon Valley, PA
Without careful forethought from the AE, engaging in social media can become a dangerous practice. Minimize the risks and ensure that the association, staff, and members aren’t attacked in the social media space. This session will include social media guidelines with regard to hiring future employees; monitoring on-line conversations concerning the association and the members; and handling blog wars. In addition, it will show how NAR’s Code of Ethics may apply to online communications.

CREA Update Lunch
Monday, April 19, 12:30 p.m. – 1:45 p.m.
Join CREA CEO Pierre Beauchamp, for an update on CREA issues. Ask the questions you need answers to in this open forum with your peers and your national counterpart.

NAR Update Lunch
12:30 a.m. – 1:45 p.m.
Join NAR EVP/CEO Dale Stinton, RCE, CAE, for an update on NAR issues. Ask the questions you need answers to in this open forum with your peers and your national counterpart.

Machiavelli on Association Management L
2:00 p.m. – 3:00 p.m.
Steve Blanton, RCE, CEO, Rogue Valley Association of REALTORS®, Medford, OR
Your job is like that of a prime minister of a sovereign medieval nation, but more challenging. You serve a new king or queen every year, and the politics of your privy council (board of directors) often rival the court of Henry VIII. If only there was a guide to help navigate these roiled waters. Fortunately there is. Alternately reviled and revered Niccolo Machiavelli, through his classic work The Prince, has for centuries provided counsel to those concerned with governing nations. But what does he have to say about governing associations? Plenty! Learn how to identify and address potential REALTOR® association management challenges while they’re still manageable, and avoid pitfalls that may cost you your job.

Live Life from the Heart: From Deathbed to Marathon Man Q
2:00 p.m. – 3:00 p.m.
Mark Black, Mark Black Speaks, Moncton, New Brunswick, Canada
This unique presentation shares the insights learned during a three-month wait, surviving grueling surgery, and propelling the speaker from his death bed to a marathon finish in less than three years. Built on years of personal experience in overcoming adversity, Mark shares how simple concepts can help you “live life from the heart.” He’ll inspire you to take action to change, learn to set goals that work, and shake you out of your mediocrity.

The Green Industry: Views of the Future S
2:00 p.m. – 3:00 p.m.
Jason McLennan, LEED AP, CEO, Cascadia Region Green Building Council, Seattle, WA
Sustainable design and green building practices are fast becoming the standard in real estate as consumers are demanding it and governmental agencies are mandating it. Is your association ready for this major industry advancement? Do you offer and constantly promote green education? If not, this presentation is a must. Learn about the latest in the green industry, including green building, green education, and green advocacy to create more awareness, continue agent education, and inspire action. You’ll also learn about future trends so you can adapt your strategic plan accordingly.

Ecommerce: Saving Money and the Planet T
2:00 p.m. – 3:00 p.m.
Chris DeRosa, RCE, CAE, Managing Director, Finance, NAR
See how easy it is to move dues payments, course registrations, MLS fees, association store purchases, and other functions online, and how that can save associations staff time and money. In addition, it will reduce the use of paper, postage, and other resources that impact the environment. Learn the basics of going online and electronic with ecommerce and how NAR can help.

General Session: The Art of Leadership and the Business of Social Change
3:15 p.m. – 4:15 p.m.
See session description on page 5.

Institute Happy Hour!
4:30 p.m. – 6:00 p.m.
Join your Institute friends for refreshments, entertainment, and networking. The live and silent auctions benefiting the AE Professional Development Fund will also take place during the Happy Hour.

TUESDAY, APRIL 20
NRDS – the Basics
9:00 a.m. – 10:30 a.m.
See course description on page 8.

Let’s Be Flexible: Revamp Your Benefits L
9:00 a.m. – 10:30 a.m.
Donna Garcia, MSHR, SPHR, Director, Human Resources Services, NAR
Employee benefits costs are on the rise. Yet you must offer strong benefits to attract and retain strong staff. Learn how to offer competitive benefits and keep your costs under control. See the positives of alternative work arrangements and flexible schedules in lieu of salary increases. Gain an understanding of the benefit plan design, and review your current benefit plan to see where cost-savings can be realized.

Small Is Big: Controlling Media Messages S
9:00 a.m. – 10:30 a.m.
Mark Allen, RCE, CIPS, CRS, GRI, CEO, Minneapolis Area Association of REALTORS®, MN
"Freedom of the press" is one of our nation's founding principles, so do we really want to dictate the way our industry is portrayed in the media? Not exactly. But all associations have an opportunity to influence the news. Real estate information has to come from somewhere, right? NAR produces regular national reports, and yet Case-Shiller dominates the headlines at least once a month with an outdated index. The most accurate and honest information about housing comes from your local MLS. Create factual, easy-to-use material from MLS data that your members and the media alike will appreciate. Drill down beyond metro wide snapshots and sales prices to details behind zip codes, price ranges, type of housing, foreclosure, and much more. Fast, easy, true, newsworthy. You have the data – now make the most of it.

Lights, Camera, Action! Hosting a Virtual Meeting T
9:00 a.m. – 10:30 a.m.
Mary Martinez-Garcia, Manager, Library & Information Services, NAR; Liz Sturrock, Director, ITS Logistics, NAR
Thanks to virtual meetings, the world is getting a little smaller. Learn to leverage low-cost and no-cost web conferencing tools like WebEx, Skype, Go-To and DimDim. See the advanced features of these agile technologies in action and take away new ideas for your board meetings, interactive training, disaster recovery plan, post-meeting archiving, and information sharing. The NAR Leadership Team “Skypes,” and so can you!

Legal Update with Laurie Janik & Bill Harrington
10:45 a.m. – 11:45 a.m.
Join NAR General Counsel Laurie Janik, and CREA General Counsel Bill Harrington, as they update Institute attendees on the latest legal cases facing REALTOR® associations, and other legal issues that could have an impact on your members and your associations.

AE Institute Wrap-Up
11:45 a.m. – 12:00 p.m.