PROGRAMMING TRACKS AT-A-GLANCE

LEADERSHIP COURSES
Leadership means many things to many people. What does it mean to REALTOR® association executives? It means a commitment to improve not only ourselves, but our volunteer REALTOR® leaders to ensure that the real estate industry is strong for years to come. Learn what to do to prepare you and your volunteers for a fulfilling leadership journey that starts at your association and ends wherever, and whenever, you want. Remember, “If it is to be, it is up to me.”

Saturday, April 17
10:30 a.m. – 12:00 p.m.
Talk Your Members into Mediation
Lynn Cohn, Director of Negotiations and Mediation, Northwestern University School of Law, Chicago, IL

2:30 p.m. – 3:30 p.m.
Association Politics 101
Christine Todd, RCE, CAE, CEO, Northern Virginia Association of REALTORS®

3:45 p.m. – 4:45 p.m.
Leading with Diversity: A Business Imperative in a Changing World
Kyle Lambert London, RCE, e-PRO, Education Manager, Community and Political Affairs, NAR

Sunday, April 18
10:45 a.m. – 12.15 p.m.
The Power of Laser Focus
Dr. Fred Johnson, CEO and Founder, Initiative One, Scottsdale, AZ

2:15 p.m. – 3:15 p.m.
Recruiting, Reviving, and Retaining Young Leadership
Doug Devitre, ABR, CDEI, CRS, e-PRO, GREEN, GRI, Professional Speaker/REALTOR®, St. Louis, MO

Monday, April 19
9:00 a.m. – 10:30 a.m.
Key Elements of a Sound CEO-Board Relationship
Bill Charney, CEO, Charney Associates, Denver, CO

10:45 a.m. – 12:15 p.m.
Your Key to Success in Uncertain Times: Profitable Collaboration
Kare Anderson, CEO & Founder, Say It Better Center, LLC, Sausalito, CA

2:00 p.m. – 3:00 p.m.
Machiavelli on Association Management
Steve Blanton, RCE, CEO, Rogue Valley Association of REALTORS®, Medford, OR

Tuesday, April 20
9:00 a.m. – 10:30 a.m.
Let’s Be Flexible: Revamp Your Benefits
Donna Garcia, MSHR, SPHR, Director, Human Resources Services, NAR

QUALITY OF LIFE COURSES
Want to learn more about building and maintaining loyal relationships, managing conflict, and transforming stress and anger into balance and calm? That’s one aspect of quality of life. The other involves improving the quality of life in your association’s community. When you do that, you improve your members’ livelihood as well. Achieve work/life balance and more in these classes that can put you at the top of your personal and professional life.

Saturday, April 17
10:30 a.m. – 12:00 p.m.
How to Stay Calm and Productive Under Pressure
Michael Staver, CEO, The Staver Group, Fernandina Beach, FL

2:30 p.m. – 3:30 p.m.
Your Gold Medal in Life Is within Your Reach
Kristin Armstrong, Kristin Armstrong Academy, Boise, ID

3:45 p.m. – 4:45 p.m.
Quality of Life Initiative
Steve Francks, RCE, CAE, CEO, Washington Association of REALTORS®; Lorne Weiss, Associate Broker, C21 Bachman & Associates, Winnipeg, Manitoba, Canada

Sunday, April 18
10:45 a.m. – 12:15 p.m.
Launching Quality of Life Programs
Facilitator: Jamie Ryan, CAE, BBA, CEO, New Brunswick Real Estate Association, Canada
Panelists: Marc Lebowitz, RCE, CAE, EO, Ada County Association of REALTORS®, Boise, ID; Lorne Weiss, Associate Broker, Century 21 Bachman & Associates, Winnipeg, Manitoba, Canada; Christy Wentzell, Communications Coordinator, Nova Scotia Association of REALTORS®, Canada

2:15 p.m. – 3:15 p.m.
Life Lessons and Leadership at 200 MPH
Steven David, CRB, CRS, GRI, Broker/Owner, Florida Professional Real Estate, Inc., Ft. Lauderdale, FL

Monday, April 19
9:00 a.m. – 10:30 a.m.
I Seem to Be a Verb: Creating a Balance of Doing, Having, and Being for Leaders
Paula J. MacLean, CEO, MMCS Ltd & Silver Creek Press, Edmonton, Alberta, Canada

10:45 a.m. – 12:15 p.m.
Empowering Leaders to Empower Others
Rod McIntyre, PhD, Vice President of Professional Development, Kansas Association of REALTORS®

2:00 p.m. – 3:00 p.m.
Live Life from the Heart: From Deathbed to Marathon Man
Mark Black, Mark Black Speaks, Moncton, New Brunswick, Canada

STAYING RELEVANT COURSES
So much is happening so fast. How do you keep up? When you’ve grasped the latest idea, do you feel the next one has come along to take its place? That’s because it probably has. But don’t let that stop you. Instant access to information plays a key role in your and your association’s relevancy. Learn what to do to keep your skills sharp and to keep you and your association poised on the edge of anything and everything that is real estate.

Saturday, April 17
10:30 a.m. – 12:00 p.m.
Surprise, Delight, and Challenge: Creating Exceptional Customer Service Experiences
Susan Sarfarti, CAE, CEO, Beyond Excellent!, Washington, DC

2:30 p.m. – 3:30 p.m.
What Gets Measured Gets Done
Rich Levin, Rich Levin’s Success Corp, Inc., Rochester, NY

3:45 p.m. – 4:45 p.m.
Organizing a Social Media Unconference
Todd Carpenter, Manager of Social Media, NAR; Hilary Marsh, Managing Director, REALTOR.org, NAR; Jay Thompson, Broker/Owner, Thompson Realty Phoenix, AZ

Sunday, April 18
10:45 a.m. – 12:15 p.m.
Build Organizational Value Using Low-Cost Methods
Doug Devitre, ABR, CDEI, CRS, e-PRO, GREEN, GRI, Professional Speaker/REALTOR®, St. Louis, MO

2:15 p.m. – 3:15 p.m.
Marketing and Communications: Right On and Relevant
Melynn Sight, President, nSight Marketing, Kansas City, MO

Monday, April 19
9:00 a.m. – 10:30 a.m.
Mining Member Gold: What’s in Your Data Mine?
Belton Jennings III, RCE, CAE, CIPS, APR, President, Enjender, LLC, Orlando, FL

10:45 a.m. – 12:15 p.m.
Critical Rules, Reforms, and New Realities for AEs
Chandra Hall, ABR, CRS, DREI, GRI, Speaker/Educator, Colorado Springs, CO

2:00 p.m. – 3:00 p.m.
The Green Industry: Views of the Future
Jason McLennan, LEED AP, CEO, Cascadia Region Green Building Council, Seattle, WA

Tuesday, April 20
9:00 a.m. – 10:30 a.m.
Small Is Big: Controlling Media Messages
Mark Allen, RCE, CIPS, CRS, GRI, CEO, Minneapolis Area Association of REALTORS®, MN

TECHNOLOGY COURSES
When will technology stop being the buzz word? Never. So get with the program. We already know that technology enhances all aspects of our lives. What more can it do for your members and your association? The sky’s the limit as we explore technology from a whole new vantage point, and dig deeper into how social media can impact all aspects of your association operations.

Saturday, April 17
10:30 a.m. – 12:00 p.m.
Outsmart Your Smart Phone
Dick Betts, e-PRO, National Speaker, Dick Betts Courses, Benton, AR

2:30 p.m. – 3:30 p.m.
Manage Your In-box
Tim Burress, President/Senior Vice President of Training, Cohesive Knowledge Solutions, Guilford, CT

3:45 p.m. – 4:45 p.m.
Convio Migration: We Are in This Together
Claire McDonough, Grassroots Representative, NAR

Sunday, April 18
10:45 a.m. – 12:15 p.m.
MLS: The Next Generation
Facilitator: Matt Cohen, Chief Technologist, Clareity Consulting, Minneapolis, MN
Panelists: Sean Conover, CEO, Tarasoft, Corporation, Nelson, British Columbia, Canada; Jason Freed, Vice President of Hosting, FBS Data Systems, Fargo, ND; Jonathan Hogan, CTO, Rapattoni Corporation, Simi Valley, CA; Dan Mills, CTO, MarketLinx, Inc., Burnaby, British Columbia, Canada; Rob Overman, CTO and VP of New Technology, LPS Real Estate Group, Olathe, KS

2:15 p.m. – 3:15 p.m.
I Want It Now! MLS Market Area Analysis
Alan Arora, CEO, REBS, Inc., Los Angeles, CA

Monday, April 19
9:00 a.m. – 10:30 a.m.
Lead, Follow, or Get Out of the Web
Bill Lublin, CRB, CRS, GRI, CEO, Social Media Marketing Institute, Huntingdon Valley, PA; Ginger Wilcox, Vice President Business Development, Social Media Marketing Institute, Huntingdon Valley, PA

10:45 a.m. – 12:15 p.m.
Ethics, Risk Management, and Social Media
Bill Lublin, CRB, CRS, GRI, CEO, Social Media Marketing Institute, Huntingdon Valley, PA; Ginger Wilcox, Vice President Business Development, Social Media Marketing Institute, Huntingdon Valley, PA

2:00 p.m. – 3:00 p.m.
Ecommerce: Saving Money and the Planet
Chris DeRosa, RCE, CAE, Managing Director, Finance, NAR

Tuesday, April 20
9:00 a.m. – 10:30 a.m.
Lights, Camera, Action! Hosting a Virtual Meeting
Mary Martinez-Garcia, Manager, Library & Information Services, NAR; Liz Sturrock, Director, ITS Logistics, NAR