Connecting With Leadership, Members and the Public
Course At-a-Glance

Your focus is always on how to provide the best services possible to your members. And technology will play a role in keeping you, your members, and your leaders connected. It will also allow you to seamlessly reach out to the community in which your association is located, and from which your members earn a living. Don't miss the opportunity to learn how to better satisfy member needs, nurture local leaders, and enhance your association’s standing in the community. These classes will help you reach these three audiences, and stand strong as the voice for real estate.

 

Saturday, March 21
10:30 a.m. – 11:30 a.m.
Selling Your Association to Your Members
Terry W. Watson, Watson World, Inc., Chicago, IL

1:30 p.m. – 2:30 p.m.
Be a Wiki – Web Wonder
Keith Garner, Vice President, Information Technology Services, NAR; Ben Martin, CAE, Director of
Communications & New Media, Virginia Association of REALTORS®

3:00 p.m. – 4:30 p.m.
Mirror, Mirror……Who’s the Fairest MLS of Them All?
Saul Klein, GRI, e-PRO, CEO, Point2 Technologies and InternetCrusade

Sunday, March 22
10:30 a.m. – 12.00 p.m.
Social Media: The Risks and Rewards of Engaging in Online Communities
Michael Cutlip, Director of Information Services, Massachusetts Association of REALTORS®; Hilary Marsh, Managing Director, REALTOR.org, NAR; Katie Raynolds, Staff Attorney, NAR;
Mike Thiel, Associate Counsel, NAR

2:00 p.m. – 3:30 p.m.
Hell Hath No Fury Like a Member Scorned
Nancy Friedman, President, Telephone Doctor Customer Service Training, St. Louis, MO

Monday, March 23
8:30 a.m. – 10.00 a.m.
A Media Makeover for Your Association
Steve Francks, RCE, CAE, Chief Executive Officer, Washington Association of
REALTORS® , Linda Schactler, Public Affairs Consultant, Schactler Communications,
Olympia, WA

10:30 a.m. – 12:00 p.m.
Decontaminate Toxic People
(Without Weapons or Duct Tape!)
Marsha Petrie Sue, President, Communicating Results, Inc.,
Scottsdale, AZ

2:00 p.m. – 3:00 p.m.
Director Dynamics: Understanding Boardroom Personalities
Lynn Madison, ABR, GRI, Owner, Lynn Madison Seminars, Inc., Kildeer, ILZ

Tuesday, March 24
8:00 a.m. – 9:30 a.m.
Advanced Housing Market Reporting Made Simple
Mark Allen, RCE, CIPS, CRS, GRI, CEO, Minneapolis Area Association of REALTORS®,
Minneapolis, MN

 

Industry Issues and Trends
Course At-a-Glance

The real estate industry is ever-changing, and technology is propelling that change at an unbelievable pace. How will you “hang on” so these changes don’t sweep your association away? These classes will help you keep up with industry changes so your association can be a partner in change and rise to the top of one of the world’s most exciting industries. Surprise yourself at how adaptable you are, and at how well you can strategize to keep your association a strong voice and industry leader in your community.

Saturday, March 21
10:30 a.m. – 11:30 a.m.
New Interpretations of the Code of Ethics
Alec Hagerty, ABR, ABRM, CRB, SRES, President-Speaker/Trainer, Knowledge
Sponge Seminars, Elyria, OH

1:30 p.m. – 2:30 p.m.
Turn Your Association Building into a Home
Facilitator: Keith Holm, RCE, EVP, St. Paul Area Association of REALTORS®, MN

Panelists: Cub S. Berrian, RCE, President/CEO, REALTOR® Association of the Greater Pee Dee, Inc., Florence, SC; Carl R. DeMusz, RCE, e-Pro, President and CEO, Northern Ohio Regional MLS; Ann Guiberson, CAE, President/CEO, Pinellas REALTORS® Organization, Clearwater, FL; Elaine West, RCE, CAE, CIPS, PMN, CEO, Greater Lansing Association of REALTORS®

3:00 p.m. – 4:30 p.m.
Scaling New Business Models
Steve Murray, Editor, REAL Trends, Littleton, CO

Sunday, March 22
10:30 a.m. – 12:00 p.m.
NAR's Role in the Economic Recovery
Jerry Giovaniello, Senior Vice President, Government Affairs & Chief Lobbyist, NAR

2:00 p.m. – 3:30 p.m.
MLS Solutions: Mergers, Consolidations, and Data Sharing
Facilitator: Rita Johnson, Consultant, Pranix, San Clemente, CA
Panelists: Russ Bergeron, CEO, Southern California Multiple Listing Service, Anaheim,
CA; Anne Marie Howard, Esq., CEO, Charlotte Regional REALTOR® Association and Carolina Multiple Listing Services, Inc, NC; Karen Kage, CEO, Realcomp II Ltd., Farmington Hills, MI

Monday, March 23
8:30 a.m. – 10:00 a.m.
Applied Social Media Trends
Facilitator: Jeff Turner, President and COO, Real Estate Shows, Marina Del Rey, CA
Panelists: Benn Rosales, REALTOR®, SinglePointe Realty, Cedar Park, TX; Jay Thompson,
REALTOR®, Thompson’s Realty, Gilbert, AZ; Mariana Wagner, REALTOR®, Keller Williams
Clients’ , Choice Realty, Colorado Springs, CO

10:30 a.m. – 12:00 p.m.
MLS in Your Face
Facilitator: Marilyn Wilson-Lund, Founding Partner, WAV Group, Arroyo Grande, CA
Panelists: Frank LLosa, FrankMLS.com, Arlington, VA; Errol Samuelson, President, REALTOR.com, Top Producer Systems and the Enterprise, Richmond, BC, Canada; Mike Wurzer, President and CEO, FBS Data Systems,
Fargo, ND

2:00 p.m. – 3:00 p.m.
The Next Generation of Social Media
Jeff Turner, President and COO, Real Estate Shows, Marina Del Rey, CA

Tuesday, March 24
8:00 a.m. – 9:30 a.m.
Going, Going…..Green! Greening Your Association, Your Members, and Your Meetings
Madeleine Abel, CPM, Vice President, Property Management, BECO Management, Inc.,
Rockville, MD; Michael Labout, Branch Broker, ERA Shields Real Estate, Colorado Springs, CO; Nancy Wilson, CMP, Principal, Meeting Strategies Worldwide, Portland, OR

 

REALTOR® Association Management
Course At-a-Glance

There are some basic fundamentals of REALTOR^® association management, and then there are the things no one ever told you you’d need to know. Here is your chance to go beyond the fundamentals and learn some “need to know” information that you won’t find in an association manual. Take a fresh look at all that you do so you can enhance the impact you have on day-to-day association operations and your members’ business.

Saturday, March 21
10:30 a.m. 11:30 a.m.
Managing Leadership Expectations FORMally
Rob Authier, RCE, CAE, e-Pro, Chief Executive Officer, Massachusetts Association of REALTORS®

1:30 p.m. – 2:30 p.m.
Good “Stuff” at a Great Price
Gerry Allen, RCE, CAE, Community and Political Affairs Communications Manager, NAR; Mary Martinez, Manager, Library & Information Services-Information Central, NAR

3:00 p.m. – 4:30 p.m.
Meeting Management 101
Adorna Carroll, ABR, ABRM, GRI, SRS, SRES, e-PRO, Broker/Owner, Realty3 Carroll & Agostini / Valley Properties, Berlin, CT

Sunday, March 22
10:30 a.m. – 12:00 p.m.
A Recipe for a Strong Board Orientation
Robert Harris, CAE, The NonProfit Center, Tallahassee, FL

2:00 p.m. – 3:30 p.m.
Surviving a Market Change
Facilitator: Jerry Matthews, CAE, CPM, Jerry Matthews, Advisor, Windermere, FL
Panelists: David Foster, CEO, Austin Board of REALTORS®, TX; A.J. Michaels, REALTOR®, Partner, Century 21 at the Rockies, UT; Linda Morgan, EO, Northwest Louisiana Association of REALTORS®, LA

Monday, March 23
8:30 a.m. – 10:00 a.m.
“RDR” – REALTORS® DO Read!
Melynn Sight, President, nSight Marketing Inc., Leawood, KS

10:30 a.m. – 12:00 p.m.
Managing Your Most Valuable Resource
Donna Garcia, Director, Human Resource Services, NAR

2:00 p.m. – 3:00 p.m.
Raising the Bar for RPAC
Facilitator: Shannon Burke, Major Donor Program Coordinator, Community and Political Affairs, NAR
Panelists: Helen Carter, RCE, CAE, GRI, ABR, CIPS, EVP, Knoxville Area Association of REALTORS®, TN; Jarrod C. Grasso RCE, Executive Vice President, New Jersey Association of REALTORS®; Jane Saunders, Saunders Consulting, LLC, Hurricane, WV

Tuesday, March 24
8:00 a.m. – 9:30 a.m.
Leadership Secrets from Mayberry
Jonathan Wallace, CAE, Senior Consultant, EMAL Consulting, Kenly, NC