Frequently Asked Questions about the HTML Version of INS Reports
New HTML version of your Internal News Service Report
Frequently asked questions about the new INS graphic format.
-- ABOUT THE CHANGE --
1. Why did you change the report format?
Due to popular demand, NAR opted to take advantage of the latest technology available to deliver a report that is easier to read and can deliver more information and links in each issue.
-- REPORT COMPLICATIONS --
2. Why didn't I receive the HTML version with the graphics? I received the plain text version.
The computers that send out the INS query your system prior to delivery to determine whether or not you can receive the HTML version or a plain text version of the INS report. You received the plain text version because, 1) your system or your mail client (e.g. Outlook or AOL) is not new enough to receive HTML, or 2) your mail client is set up to only receive text, or 3) your mail client is set up to not receive e-mails above a certain size.
3. I didn't receive the INS at all this time.
If you didn't receive the HTML or the text version this week or month your ISP or your computer may have flagged the report as Spam. Many Spam filters perceive HTML reports as Spam unless they're programmed not to. Check with your IT administrator or your ISP or adjust your Spam settings. One trick is to put the INS address in your e-mail address book so your ISP and Spam filters recognize the mail as coming from a known entity. Enter: ins@nar.ed10.net.
4. I receive the HTML version of the INS, but I would prefer a plain text version.
To request that you receive the text-only version of the INS from now on, simply reply to your INS report with a note about your preference, or send an e-mail to rfreedman@realtors.org
5. Why is there an unsubscribe link on the INS?
To comply with the federal CAN-SPAM Act. Because there are no exceptions to the law for existing business relationships or membership relationships, all REALTOR associations must comply with the following CAN-SPAM Act e-mail regulations when they send commercial e-mail:
1. The "from" information on every message, including both the name of the sender and their electronic domain and address, may not be false or misleading;
2. The subject line of the message may not be deceptive so as to mislead the recipient about the content of the message;
3. The message must include the physical address of the sender; and
4. The message must include a means to opt out of receiving future commercial messages -- either a reply e-mail address or other Internet-based communication such as a link to a Web site.
Note: If you forward the INS on to your leadership, staff, or members, they will not be able to opt out using the INS report's Unsubscribe link.
6. I forward the INS report to others. How do I know if they'll be able to read it in the new format?
To forward the HTML version of the INS you'll need to use the Forward link at the bottom of the INS report. This forwarding service will query the recipient's e-mail system -- the same way it queried yours -- to see if they can receive the HTML version or the text-only version.
Another viable option is to forward a link to the online version to your leadership team or staff.
Warning: If you forward an HTML document through your own e-mail client by hitting "Forward" in your mailbox -- without using the Forward Button on the bottom of the INS report -- the recipient could receive a scrambled version or receive the report as an attachment.
7. I have an AOL account. Why can't I get the HTML graphic version on my AOL?
AOL users are able to receive the HTML and the text version. If you're receiving the text version, you may not have installed the latest edition of AOL on your PC or you've turned off your HTML accessibility.
8. Can I receive the INS HTML on my Blackberry or PDA?
Blackberry devices and PDAs will automatically receive the text-only version of the INS.
9. Can I receive viruses through HTML e-mails?
The INS reports you receive are guaranteed virus-free.
But yes, recently a vulnerability discovered in HTML e-mail makes it possible for an e-mail message from an unscrupulous virus monger to run an embedded file attachment when the user simply previews that message in Outlook or Outlook Express. This means the user does not need to open an attachment to activate the virus; in fact, the attachment is invisible to the recipient. So never open any e-mail from someone you don't know.
However, most virus protection software has been updated to scan for this type of virus and will not allow it to enter your system.
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