Associations of REALTORS® are responsible for enforcing the REALTORS® Code of Ethics. Associations may distribute this brochure to individuals contemplating filing a grievance against a REALTOR®. This brochure helps explain the dispute resolution procedures followed by associations when an ethics complaint is filed. The brochure may be printed as is, or modified to include the association's letterhead.
The brochure is created from Appendix X to Part 4 of NAR's Code of Ethics and Arbitration Manual, but differs from the Appendix via clarifying updates made in February 2015.