|CANCELLATION & TRANSFER POLICIES
Conference Registration ConfirmationAll meetings’ registrations and hotel reservations are made through Experient, NAR’s official conference registration company. Experient will confirm your advance registration and hotel reservation by email within one week of your event registration submission.
Hotel ConfirmationHotel reservations for the real estate conference are assigned on a first-come, first-served basis. The deadline to make your hotel reservations with your conference registration is October 23, 2013. If you make your hotel reservations through Experient, you will not receive a separate confirmation directly from the hotel. Use your registration and hotel confirmation from Experient at check-in.
New Registration ProcessNAR will no longer send registration badges by mail in advance of the event. Just bring a printed copy of your confirmation email to the onsite registration desk to print out your badge.
Credit Card GuaranteeA credit card is required at the time your reservation is made. Credit cards must be valid through November 2013. Your credit card will no longer be charged at the time of booking but will be provided to the hotel to guarantee your room. The hotel may charge a one nightʼs room and tax as a deposit between October 15, 2013 and your arrival date. Deposits are refundable for rooms cancelled more than 72 hours before arrival.
Requests received without credit card information will not be processed.
Cancellation PoliciesTo make changes and cancellations to your registration, contact Experient at the numbers listed below.
Event cancellation policies are as follows:
- Prior to October 11: Conference registration fees will be refunded less a $25 processing fee.
- After October 11: No refund of conference registration fees.
Transfer PolicyAll conference registration transfers must be made by October 11, 2013. Send request to convinfo@REALTORS.org. Requests after that date must be made on-site at NAR’s Registration Assistance counter. Bring original registrant's email confirmation.
Hotel Changes & CancellationsTo make changes and cancellations, contact Experient Housing through November 1. After November 1, contact the hotel directly. Cancellation of your reservation within 72 hours of, or failure to check in on your scheduled arrival date, will result in a one nightʼs room and tax charge on the credit card provided as a guarantee.
Contact ExperientEmail: NAR@experient-inc.com
Phone: 800-650-6893 (US/Canada) or 847-996-5876 (outside US/Canada)
Fax: 888-772-1888 (US/Canada) or 301-694-5124 (outside US/Canada)
Mail: NAR c/o Experient, P.O. Box 4088, Frederick, MD 21705