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Field Guide to Do Not Call and Do Not Fax Laws

(Updated November 2014)
Sign up to access the Federal Trade Commission's Do Not Call Registry and stay in compliance with the law. As of January 1, 2005, telemarketers and sellers (including REALTORS®) are required to search the registry at least once every 31 days and drop from their call lists the phone numbers of consumers who have registered. (F.Heller, Manager, Library & Archives)

Sign up to access the registry.


- ProQuest articles available for NAR members only. Password can be found on the ProQuest/Find Articles page.


Complying With the Do-Not-Call Law

Information about Compliance with Important Federal Regulations: “Do Not Call” Registry, (National Association of REALTORS®).

Complying with the Telemarketing Sales Rule, (U.S. Federal Trade Commission).

Accessing the "Do-Not-Call" Registry, (National Association of REALTORS®).

Frequently Asked Questions about the Do-Not-Call Registry, (National Association of REALTORS®).

National Do Not Call Registry: FAQs for business, (FTC).

Questions to Ask Before Hiring a DNC Compliance Service, (National Association of REALTORS®).

Summary of Federal Privacy Laws, (National Association of REALTORS®, Sept. 2010).


Creating an Office Do-Not-Call Policy

Model Do-Not-Call Policy, (National Association of REALTORS®).

Creating an Office Policy for DNC Rules, (National Association of REALTORS®).

Do-Not-Call Safe Harbor Provision (Office Policy Guidelines), (National Association of REALTORS®).


More Resources on Do-Not-Call

FTC updates telemarketer fees for the Do Not Call Registry as of October 1, 2014, (U.S. Federal Trade Commission, Sept. 2, 2014).

Robocalls are nation’s fastest-growing complaint, (McClatchy-Tribune Business News, July 31, 2014). Q

National Do Not Call Registry Data Book:  FY 2013, (U.S. Federal Trade Commission, Dec. 2013).

Outbound dialing makes a comeback; Changing rules give vendors new opportunities, (Customer Relationship Management, Nov. 2013). Q

FCC adopts new telemarketing rules, (National Association of REALTORS®, Feb. 2012).

Truth about wireless phones and the national Do-Not-Call list, (Federal Communications Commission, May 2011).

Do-Not-Call, five years later, (Customer Inter@ction Solutions, Oct. 2008). Q


Do-Not-Call Websites & Related Information

FTC's National Do Not Call Registry Homepage—Includes FAQs for consumers and businesses, more information on state registries and regulations, and an area for consumers to sign up for the Registry.

FCC's National Do-Not-Call Registry Homepage—Includes information for consumers and businesses, FCC rules and regulations, and a link to the FTC's National Registry.

State Do-Not-Call Lists, (The Direct Marketing Association)—In addition to the federal do-not-call rules, many states also have their own do-not-call laws that REALTORS® must adhere to, while other states have merged their requirements with the federal list. This source offers information on your state's do-not-call requirements.


Do-Not-Fax Regulations

Established Business Relationship Exception, (National Association of REALTORS®).

Fax Advertising Guide, (U.S. Federal Communications Commission).

Stop Unwanted Faxes, (National Association of REALTORS®).

FCC Do Not Fax Rule: Issue Summary, (NAR Federal Issue Summary, 2009).

Model Fax Consent Form


Field Guides & More

These field guides and other resources in the Virtual Library may also be of interest:

Field Guide to Direct Mail

Field Guide to Farming & Prospecting

Field Guide to Reducing Spam Email

InfoCentral Blog


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The inclusion of links on this field guide does not imply endorsement by the National Association of REALTORS®. NAR makes no representations about whether the content of any external sites which may be linked in this field guide complies with state or federal laws or regulations or with applicable NAR policies. These links are provided for your convenience only and you rely on them at your own risk.