Frequently Asked Questions

What is this?
REALTOR® TV is an exciting initiative developed by NAR’s REALTOR® magazine and REALTOR.org staff. It allows members and site visitors quick access all of NAR’s current videos in one prominent place on REALTOR.org. It also provides a channel through which members can easily submit their own videos for publication on the site - free. By accepting member-generated videos, REALTOR® TV will provide members a way to connect with one another and with NAR in a new way, promote their community service efforts, and share important business tools and tips for our REALTOR® members.

How can I access videos on REALTOR.org?
Visit REALTOR® TV to access REALTOR.org's videos any time, day or night. Both NAR-created and member-generated videos are organized into nine categories for quick browsing in the video player.

How can I submit a video to REALTOR.org?
Submitting a video to REALTOR® TV is easy! NAR members can use a simple, online form to submit their videos for consideration. For specific instructions, please see the Send Us Your Videos page.

What file formats can be uploaded?

.3GP
.AVI
.DV
h.264
.MPEG2
.MPEG4
Quicktime
.WMV
.FLV

What is the maximum file size or video length that can be uploaded?
The maximum file size for upload is 100 MB, which for many of the formats above is usually two to three minutes in length. 

How can I improve the quality of my video?
Brightcove uses best-of-breed technology to convert your video into Flash video (if you haven't already converted it to Flash), a popular format that works well on the Web and across the Brightcove service. Try to start with high-quality video that is bright or well lit, and has not already been compressed heavily for use on a low quality platform such as a mobile phone.

What platforms and operating systems can I upload from?
Windows: WinXP, WinXP SP2, Win2000
Mac: MacOSx 10.2 and later

Windows browsers: IE 6, IE 7, Firefox 1.5, Firefox 2.0
Mac browsers: Safari, IE, Firefox

What are the guidelines for member videos submitted to REALTOR® TV?
Video submissions must abide by the following guidelines:

· Videos must be real estate related and of interest to a wide audience of REALTORS®, current and potential home owners, or anyone with an interest in the housing market.

· As a recommendation, videos should not exceed 5-7 minutes in length.

· Videos cannot be intended for commercial purposes or contain advertising, promote real estate listings, or solicit a person to buy or sell services. If you are interested in video advertising opportunities for REALTOR® magazine online videos, please contact Jill Powers, jpowers@realtors.org, 312/329-8332.

· Video submissions must not include profanity, attack others’ character, or be vulgar, threatening, unlawful, obscene, profane, pornographic, or deemed confusing, misleading, or inappropriate in any way.

· Submissions must be of satisfactory quality, with clear images and sound.

· Submission content (text, images, music, etc.) may not violate copyright or trademarks. The submitter must certify that he or she is the owner of the submitted video, or that he or she has obtained permission from the content owner(s) to submit the material.

· Submitters grant permission to REALTOR.org to reproduce, use, disclose, and/or distribute the video.

All member video submissions are subject to review and approval by NAR staff. Only videos that meet quality and content standards will be accepted for publication on REALTOR.org.

How can I share videos I’ve found on REALTOR® TV?
The majority of videos on REALTOR® TV can be shared and sent to others; they can even be put on your Web site. For specific instructions on how to share videos, see the Share Our Videos page on REALTOR® TV.

Is there a number I can call if I have questions about videos on REALTOR.org?
Please call NAR’s InfoCentral at 1-800-874-6500 if you need help or have questions. Customer service representatives are available from 8:30 a.m. to 5:00 p.m. Central time, Monday through Friday.