NAR Information Central: National Real Estate Information Services


About Information Central

 
 

With the goal of serving as the single point of contact for members, boards, affiliates, staff, government agencies, consumers and academic communities worldwide, Information Central was formed in 1997 by combining the forces of three groups within the NATIONAL ASSOCIATION OF REALTORS®: Customer Service, Library Services and Membership Services. Information Central is the place where incoming toll-free telephone calls and email requests yield lightning-speed results. Our knowledgeable staff of experts is on hand to answer questions, provide assistance and help locate information in an efficient and timely manner.
 
In order to effectively meet our customers’ ever-changing needs, Information Central has grown into one of the most technologically-enhanced areas of the NATIONAL ASSOCIATION OF REALTORS®. In fact, on an annual basis, Information Central handles over 120,000 telephone calls, 62,000 e-mail requests, 50,000 follow-up contacts, 17,000 pieces of written correspondence and 14,000 research requests. And with the advancements in technology, these numbers will continue to grow! Our fully integrated customer relationship management system enables Information Central to specialize in:

  General information relating to the NATIONAL ASSOCIATION OF REALTORS®
  Member records and NAR membership information (NRDS)
  Library resources & customized research services
  REALTOR.org website assistance
  Product information
  Press releases from NAR
  Staff contact information
  REALTOR VIPsm information
  Convention and meetings information
  Association magazine subscriptions
  Round the clock online information through the Virtual Library … and more!

Customer Service
From general questions to complex inquiries, Information Central is your single point of contact. Our staff of Information Specialists is at your service. Need to place an order? Ask a question? Need direction or assistance? Call toll-free 800.874.6500 Monday-Friday 8:30am-5:00pm (CST) or e-mail Information Central. We’re prompt, friendly and accurate!


Library Services
Information Central boasts the world’s largest real estate library. Members have access to this extensive collection of books, articles, reports, statistics, tapes, DVDs, as well as real estate and business periodicals & journals. Whether you need to check something out from our collection or need customized research for a special project, contact Information Central. Most questions can be answered immediately. In fact, quick reference questions are answered at no charge. Requests that involve research or loaned materials will be assessed a minimal service fee of $10.00. We’ll respond to your request within 3-5 business days, but if you need the facts immediately, we do offer a special 48-hour rush service for $25.00. The library is open to visiting members Monday-Friday, 8:30am-12noon and 2pm-4:30pm CST. Contact Information Central for details and to learn more about how we can assist in your personal and professional development!

Virtual Library
Open 24/7, Information Central’s Virtual Library is your online news, technology and business resource available through REALTOR.org. The Virtual Library provides a wealth of specialty pages on the top issues and trends affecting the real estate industry, as well as full-text articles and links to the most informative web sites. You can also save subscription dollars by reading the leading real estate and business magazines and newspapers online for free. Browse our extensive collection at your leisure, reference online and print resources, and even request customized research with just a few keystrokes.

Membership Services
Keeping track of over 1,000,000 members of the world’s largest trade association is no small task! Information Central handles membership records management and helps to provide support for the membership system (NRDS). Forget your password or need access to REALTOR.org? Contact Information Central for a quick reply!

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