Course Tour: You can also view the frequently asked questions and troubleshooting segment of the course video tour, by clicking here.

Delays: Due to the number of people taking the course toward the end of the cycle, you may experience delays in accessing pages and/or submitting your quizzes and final exams. Please remain patient, and if possible, access the course during non-peak hours. We'd suggest Saturday or Sunday (anytime), or Monday and Friday (during non-business hours).

Commonly Asked Questions
(Click on the question numbers below to see the answer.)
Q-1:Which course do I take? The New Member Code of Ethics Orientation or the Quadrennial REALTORŪ Ethics Training?
Q-2:How do I access Realtor.org and the on-line Code of Ethics courses?
Q-3:What shall I do if there is no “Continue” button on the screen to proceed with the course?
Q-4:How long do I have to complete the course?
Q-5:I'm trying to log back into the course and it won't let me, an error message comes up that says "user not found" or something similar. What should I do?
Q-6:It’s been over 24 hours since I took the final exam and I haven’t received my e-mail certificate of completion. What should I do?
Q-7:How can I confirm that I’ve “successfully” completed the course?
Q-8:What are the URLs to access the courses directly?
Q-9:My Progress Record has “expired”. How can I complete the course?
Q-10:My course information has not uploaded to NRDS. Why? What can I do to correct this situation?
Q-11:What will my e-mail certificate say?
Q-12:Does NAR’s online ethics courses qualify for continuing education with the state licensing commission?
Q-13:Can I find out which final exam questions were answered incorrectly.
Q-14:These troubleshooting tips do not cover my situation. Where can I go for help?
Q-15:I'm using a Mac and unable to select my answers for the quizzes and final exam.
Q-16:After submitting a Quick Review Quiz, I receive an error message that the screen can not be displayed.
Q-17:Are there any technical issues specific to MAC users?
Q-18:Are there any technical issues specific to Safari users?
Q-19:I am using Firefox and it will not allow me to edit my e-mail address on the registration page when I click on that field?



Q-1: Which course do I take? The New Member Code of Ethics Orientation or the Quadrennial REALTORŪ Ethics Training?
    A: If you are a new REALTOR member, and just joined a local board or association, then you should take the New Member Code of Ethics Orientation. If you are not a new REALTOR member, but rather an existing member of a local board or association, then you should take the Quadrennial REALTORŪ Ethics Training. The Quadrennial REALTORŪ Ethics Training needs to be completed once within consecutive four-year cycles (first cycle is between the years 2000 and 2004; next cycle is between 2004 and 2008, etc.).

    NOTE: Ask your local board/association if there are other available options to satisfy your ethics training.

Q-2: How do I access Realtor.org and the on-line Code of Ethics courses?
    A: Following are the steps to take to access the on-line Code of Ethics courses.

    1. Log On to www.Realtor.org
      The Code of Ethics on-line courses are located on www.Realtor.org, NAR’s website. Much of www.Realtor.org is open to the public but some sections are for NAR members only and require a username and password; the Code of Ethics courses are part of the password protected section of the site for NAR members only so you are required to have an assigned Realtor.org username and password to access them. If you do not already have a username and password, you may register at www.Realtor.org to get one (click on the Register button at the top of any page), or you can contact the National Association’s Information Central staff at 800-874-6500 for assistance. Members who already have a username and password can click on the Login button at the top of any page or Log On while accessing the courses.

      IMPORTANT: For your progress to be accurately tracked you must use your own www.Realtor.org username and password to access a course, whether it is the first time you are entering the course, or whether you are re-entering the course after taking a break. If you are logged onto www.Realtor.org as another user, the system will allow you take the course but will not correctly record your progress.

    2. Verify your NRDS Identification Number
      You need to know your NRDS identification number to register for the on-line ethics courses. For help in locating your NRDS number, use the link provided on the course registration page to access NRDS and obtain your number, or ask Information Central staff at 800-874-6500 for assistance. Your NRDS number is nine (9) digits long and can be found on the address label of your REALTOR Magazine.

    3. Log On to the Course
      The courses require a separate login/registration to access. From any page of www.Realtor.org:

      1. Go to the “Quick Links” located at the bottom of the blue menu bar on the left side of the screen.
      2. Click on “Online REALTORŪ Ethics Training”.
      3. Access the appropriate course (see Q-1 above for more information).
      4. Use the “Access the Course” link to begin. Once you establish a progress record, you can use the “Access My Course Progress Record” link to return to the course and begin where you left off from a previous session.
      5. Follow the prompts through the first few screens of the course.

    4. Create Your Progress Record
      When you get to the “Taking the Course” screen, you must create an individual "Course Progress Record" by clicking on this selection. Be sure to fully complete this form because this information is used by NAR to track your progress and, ultimately, your completion of the course.

    Heed the following tips.

    1. IMPORTANT: For your progress to be accurately tracked you must use your own www.Realtor.org username and password to access the course, whether it is the first time you are entering the course, or whether you are re-entering the course after taking a break. If you are logged onto www.Realtor.org as another user, the system will allow you take the course but will not correctly record your progress.
    2. Often, difficulty logging into one's Course Progress Record can be caused by a temporary Web connection problem. In such a case, "re-load" or "refresh" your Web site connection.
    3. Use the same NRDS number each time you log in to the course.
    4. Be sure to access the correct course. There are two on line ethics courses available, the New Member Code of Ethics Orientation and the Quadrennial REALTORŪ Ethics Training (see Q-1 above for more information).
    5. To be eligible to take the course final exam, you must first go through all of the course lessons and take all of the quizzes.


Q-3: What shall I do if there is no “Continue” button on the screen to proceed with the course?

    A: Programs such as Norton/Symantic Internet Security and Norton/Personal Firewall may have a feature that could prevent some course web pages from loading fully. This may happen if the software “thinks” there are potential problems with that page (such as pop-up windows on that page), preventing the page from fully loading or causing the "Continue" button to not appear. Certain editions of Microsoft Windows (such as the Millennium and XP editions) may contain this security feature as well.

    Potential Solution #1: "Disable" or turn off Norton/Symantec Internet Security (do not confuse this with Norton/Symantec Anti-Virus) and/or Norton/Personal Firewall on your computer. This should remedy the problem, allowing you to resume taking the course where you left off. Once you have completed the course, turn these programs back on. (Norton/Symantec Internet Security icon may appear as a Globe in the Windows Start Menu.)

    Potential Solution #2: If the "continue" button does not appear on the screen simply move your cursor to where the button should be (bottom right corner) - the link may still be there even though the graphic for the button is not. Also, you can go back to the previous screen and try reloading the screen again.


Q-4: How long do I have to complete the course?

    A: You have 30 days from the day you began to take the course to complete the final exam. Your Progress Record will automatically track this time for you. If you do not complete the course within 30 days, you will have to create a new course progress record, and start again from the beginning, as if you never started the course before.


Q-5: I'm trying to log back into the course and it won't let me, an error message comes up that says "user not found" or something similar. What should I do?

    A: Exit Realtor.org. Using the same Realtor.org username and password that was used to first access and register for the course, try again to access Realtor.org and the course. Select "My Progress Record" and type in your name and NRDS ID.

    NOTE: Each time you access the course, remember to:

    1. use the same Realtor.org username and password

    2. use the same NRDS number.

    3. access the correct course – either the New Member Code of Ethics Orientation or the Quadrennial REALTORŪ Ethics Training


Q-6: It’s been over 24 hours since I took the final exam and I still haven’t received my e-mail certificate of completion. What should I do?

    A: If you successfully complete the course and pass the examination (passed with a 76% or better), you should received an e-mail from the National Association (LNCHP1 will be in the address line) within 24 hours of your completion. However, sometimes there is a problem at the receiving end -- such as a mistyped e-mail address in your course progress record or a system glitch -- and the certificate is not received. Please send an e-mail requesting a new certificate to orpstdspolicy@realtors.org and we will research the problem. In this e-mail, provide your:

    1. Realtor.org username
    2. NRDS identification number
    3. The date when you completed the course

    We will use this information to access your record. Once we determine the problem, we will re-send the certificate to you.


Q-7: How can I confirm that I’ve “successfully” completed the course?

    A: In addition to the course completion e-mail that you will receive within 24 hours of competing the course, there are two other methods for confirming your successful completion:

    1. look for your name among the list of all individuals who have successfully completed the course by clicking on the link that looks like a magnifying glass icon, located at the entry page to the course on Realtor.org (be sure to select the correct course)
    2. view this information in the “Education” field of your record in NRDS, within 24 hours after completing the exam


Q-8: What URL can I use to link directly to the courses for my access or for my local board or association to create a link on their web site?



Q-9: My Progress Record has “expired”. How can I complete the course?

    A: Individuals have 30 days to complete the course from the day they begin taking the course, through the time they finish the examination. If 30 days have passed since you began taking the course, please start the course from the beginning (refer to Q-3), by:

    1. logging back on to Realtor.org
    2. creating a new progress record
    3. completing the course within 30 days


Q-10: My course information has not uploaded to NRDS. Why? What can I do to correct this situation?

    A: Write an e-mail to the Member Policy Department at orpstdspolicy@realtors.org and provide your:

    1. Realtor.org username
    2. NRDS identification number
    3. The date when you completed the course

    We will research the problem and correct it or we will contact you for more information.


Q-11: What will my e-mail certificate say?

    A: Certificate of Compliance -- Quadrennial REALTORŪ Code of Ethics (or New Member Orientation) Training National Association of REALTORSŪ

    This will certify that on 02/08/200, John Smith (NRDS ID#999999999), successfully completed Internet-based ethics training conducted by the National Association of REALTORSŪ over REALTOR.org. The final exam grade was ___%.

    Completion of this course of instruction meets the quadrennial REALTORŪ Code of Ethics training requirement established by the Board of Directors of the National Association of REALTORSŪ.

    [signed by] Dale Stinton, Executive Vice President


Q-12: Does NAR’s online ethics courses qualify for continuing education with the state licensing commission?

    A: Some local boards/associations and state associations have taken steps to qualify NAR’s online ethics courses for continuing education in their state by working with the state licensing commission. Check with your local board/association, state association, or the licensing commission itself for information on whether you can receive CE credit for these online ethics courses. If CE credit is given, we ask that you inform the National Association so we may begin steps in developing a comprehensive list of those states that offer CE credit.


Q-13: Can I find out which final exam questions were answered incorrectly.
    A: No. After the final exam is successfully completed, the score is archived in our records for future reference. A complete copy of the final exam showing the answers to each question is not maintained so it is not possible to determine which questions were answered incorrectly. The system was specifically designed this way to help preserve the usefulness of the exam and prevent the exam answers from being to widely known. While there are some educational benefits to knowing the correct answer to each exam question, the greater benefit is the integrity of the exam and on-line ethics course.

    Answers to all final exam questions can be found in policies and procedures of the Code of Ethics and Arbitration Manual of the National Association of REALTORSŪ.


Q-14: These troubleshooting tips do not cover my situation. Where can I go for help?
    A: We hope that you have a positive educational experience with the REALTORSŪ Code of Ethics on-line courses, but sometimes the normal troubleshooting suggestions do not go far enough to remedy a problem. In that case, please call the staff of the NATIONAL ASSOCIATION OF REALTORS Member Policy Department, at 800-874-6500, extension 8399.


Q-15: I'm using a Mac and unable to select my answers for the quizzes and final exam.
    A: Try holding the control key down while selecting answers. Otherwise, you might try using "Firefox" as your browser.


Q-16: After submitting a Quick Review Quiz, I receive an error message that the screen can not be displayed.
    A: Try using the back button to bring up the previous screen and then use the forward button to advance to the next screen.


Q-17: Are there any technical issues specific to MAC users?

    A: Yes, some MAC users have experienced different technical problems. Common issues include: 1) being unable to registration for the course (no drop down box for the state or local association appears), and 2) the inability to select answers to questions in the course, quizzes, or final exam. It has been NAR staff’s experience that using FireFox as your Internet Brower while taking the course, may correct these problems. To download a free version of Firefox, go to http://www.mozilla.com/en-US/firefox/


Q-18: Are there any technical issues specific to Safari users?


    A:
    Yes, some users of the Safari Internet browser have experienced different technical problems. Common issues include: 1) being unable to registration for the course (no drop down box for the state or local association appears), and 2) the inability to select answers to questions in the course, quizzes, or final exam. It has been NAR staff’s experience that using Internet Explorer or FireFox as your Internet Brower while taking the course, may correct these problems. If you are using a PC that is running Windows, Internet Explorer should already be installed on your system. To download a free version of Firefox, go to http://www.mozilla.com/en-US/firefox/


Q-19: I am using Firefox and it will not allow me to edit my e-mail address on the registration page when I click on that field?

A: Hit the Tab button on your keyboard four (4) times. Your e-mail address will be highlighted and you may then edit your e-mail address.