More buyers than ever are taking advantage of the latest technology and online tools to search for a place to call home. As a result, Realtors® are leveraging new technologies to better assist their more tech savvy clients. A 10-year history of the National Association of Realtors® annual Member Profile shows Realtors®’ evolving use of technology, the Internet and social media and the essential role that technology plays in the real estate transaction.
There are noticeable differences between the 2003 and 2013 member surveys; one difference is that smartphones didn’t exist as a technology tool on the member survey a decade ago. Smartphones are so widely used today that it’s hard to imagine life without them; but in 2003, mobile devices were a fairly new technology that hadn’t yet gained widespread use among Realtor® members. Ten years later, nearly nine in 10 Realtors® reported that they use smartphones daily or nearly every day, and they rank among the most frequently used communication and technology tools used by Realtors® after e-mail and desktop or laptop computers.
“Technology has transformed the way Realtors® do business, but in real estate, high tech doesn’t come at the expense of high touch,” said NAR President Gary Thomas, broker-owner of Evergreen Realty, in Villa Park, Calif. “Despite advances in cell phones, e-mail and Internet capabilities, real estate is still grounded in relationships. Technology allows Realtors® to better serve their clients by providing them with information and resources quickly and efficiently.”
The use of GPS technology has also grown in the past decade, helping Realtors® save their clients time as they navigate through neighborhoods; in 2013, nearly 40 percent reported they use GPS daily or nearly every day.
Blogs, social media and professional networking websites were nearly nonexistent in 2003; back then real estate business websites were a growing trend for Realtors®. Eighty-seven percent of Realtors® in 2003 reported that their firm had a website; only 46 percent of Realtors® had a personal website for their real estate business. Fast forward to 2013 and 64 percent of Realtors® have a personal business website, 12 percent have a blog and 56 percent use social media.
Despite all the advancements in technology, only 41 percent of recent buyers believed technology skills were very important in selecting a real estate agent, according to NAR’s 2012 Profile of Home Buyers and Sellers. More than four out of five home buyers considered their agent’s honesty, integrity, knowledge of the purchase process, responsiveness, knowledge of the real estate market, and communication skills to be more important characteristics.
As new and more advanced ways of leveraging technology emerge in the decade ahead, there is no doubt that Realtors® will continue to adopt those technologies to improve their business and better serve their clients. In fact, NAR’s recently created Predictive Analytics group will be working closely with the Center for REALTOR® Technology to leverage the information gleaned from these and other technology trends to give Realtors® insights into ways they can better meet the needs of their clients and customers.
In 2001, NAR established the Center for REALTOR® Technology to provide technology leadership, guidance and assistance to Realtor® associations and members. Through its mission of evaluating, implementing and applying emerging technologies, CRT makes available informed industry insight, research and open-source applications.
The National Association of Realtors®, “The Voice for Real Estate,” is America’s largest trade association, representing 1 million members involved in all aspects of the residential and commercial real estate industries.