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Code of Ethics and Professional Standards

Use this page to access NAR's Code of Ethics, professional standards, and mediation resources.

Categories

Code of Ethics

  • Read the full text of NAR's Code of Ethics
  • See the Code explained in video
  • Learn about publishing the Code of Ethics online

Code of Ethics Training

Ethics Complaints, Arbitration Requests, and Related Information 

  • Access NAR's resources for your use in understanding and filing ethics complaints and arbitration requests.

Code of Ethics Centennial Celebration

  • 2013 marked the 100th anniversary of NAR's Code of Ethics.

Professional Standards Training

  • Training resources and exercises for use by state and local REALTOR® associations.

Mediation

  • Access mediation resources, training, events, videos, and articles.

Ombudsman Programs

  • Learn how to develop an ombudsman program at your association.

Forms, Models, Templates, and Brochures

  • View and download online ethics, mediation, and arbitration forms.
  • Download and customize brochures about professional standards and mediation.

Committees and Work Groups

  • Report and Recommendations of the Joint Work Group
    In 2005, a group of NAR leaders analyzed key issues and concerns related to the Code of Ethics and MLS usage in the context of REALTORS®' use of the Internet as a transactional and marketing tool.
  • Professional Standards Committee and Its Role
    The duty of NAR's Professional Standards Committee is to interpret the Code of Ethics, to recommend amendments to it, and to recommend appropriate action concerning its enforcement.
  • Report & Conclusions of the Joint Work Group on Cooperation Issues
    A working group was convened to consider issues and concerns that cooperation between REALTORS® as historically mandated in the Code of Ethics was in decline, including the practices informally referred to as "pocket listings" and "coming soon" marketing techniques.

Events

Professional Standards Training & Mediation Resource Database

  • Search this database to find mediation officers and other resources on general professional standards education.

Resources

  • Buyer-Seller Dispute Resolution System (DRS)
    Designed to resolve disputes between buyers, sellers, and real estate brokers/salespeople not otherwise covered under Article 17 of the Code of Ethics and Standards of Practice.
  • Pathways to Professionalism
    This list of professional courtesies, for use by REALTORS® on a voluntary basis, supplements NAR's Code of Ethics and Standards of Practice.
     
  • Who Knows How New Your "New" Listing Really Is?
    To a broker, a “new listing” may mean a new contract. But to buyers, “new listing” suggests a house that’s just come onto the market. What are the implications for truth in advertising?