Right Tools, Right Now Program Frequently Asked Questions
General Questions
-What is the Right Tools, Right Now Program?
-Which products are available to members?
-Are these all of the products/resources that are part of the initiative?
-Do I need a member login to access the free/discounted products?
-How will the rebates for conventions and events work?
-If I previously purchased a product that is now discounted, will I receive a refund?
-I ordered a product – when will I receive it?
-How do NAR members in Guam, Puerto Rico and the Virgin Islands, Puerto Rico take advantage of Right Tools, Right Now?
-Which courses are ABR® Elective Courses?
-How do I access the eProducts I have ordered?
-How can boards and state associations participate in this initiative?
-Who is the Marketing Concierge?
-I'm an Association/Board, where can I get marketing materials ?
-Have more questions?
Dues Collection
-Is the new deferral of the dues delinquency period and the interest penalty waiver in the Right Tools, Right Now program based upon a change in bylaws?
-If this isn’t a Bylaw change, what is it?
-Does this mean that Local Associations can wait an additional 60 days to remit all of their dues to NAR?
-If all member dues are not received by March 31, will those Associations be considered delinquent?
-Are State Associations required to provide a similar dues and delinquency deferral?
Stipends
-Who qualifies for the stipend to the Association Executives Institute? To the Leadership Summit?
-I already paid for AEI – how do I receive a rebate?
-Will rebates be provided for future meetings?
General Questions
What is the Right Tools, Right Now Program?
NAR is taking the lead in responding to the current economic climate and its impact on REALTORS®. To that end we are providing NAR’s tools and resources to members for free, at cost or at reduced prices. The items include over 300 products, research reports, services, NAR events and education/courses – tools that will assist members in building their business and their skills. This initiative can add up to thousands of dollars in savings to REALTORS®.
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Which products are available to members?
Hundreds of products, services, resources, NAR events and training will be available to members. Visit our Right Tools, Right Now resource page (www.Realtor.org/RightTools) for the complete list of items.
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Are these all of the products/resources that are part of the initiative?
Check our resource page at the beginning of each month as new features will be added at that time.
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Do I need a member login to access the free/discounted products?
Yes. As this program is available only to members of the National Association of REALTORS®, member login is required. If you do not know your login, follow the steps below or call Information Central at 800-874-6500.
Username:"https://secure.realtor.org/roreg.nsf/ForgotUsername?OpenForm"> retrieve it with your NRDS number or email address.
Password: retrieve it with your username.
NRDS Number: it is on your NAR Membership Card; above your name on REALTOR® Magazine; retrieve it with your license number or email address.
Don’t have a login: Go to http://www.realtor.org/">www.Realtor.org, click on “Register” and follow the prompts.
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How will the rebates for conventions and events work?
Each program will be handled on a case-by-case basis. We anticipate Associations paying all of the up-front costs for the conventions and being reimbursed after the show. The process for each convention/event will be different. Call the Marketing Concierge 888-648-8321 for specifics on your event.
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If I previously purchased a product that is now discounted, will I receive a refund?
No. If you are still within the 30-day return period, you may return the product for a refund and re-order the item.
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I ordered a product – when will I receive it?
If you ordered a physical product, you will receive it in 7-10 days.
If you ordered an eProduct, you may access it online as follows:
Go to www.Realtor.org and click on “My Account”
Enter your Username + Password and click ‘sign-in’
In the 4th section, click on “View your Courses, Subscriptions, Documents & Reports”
You may then “Access” ‘your eProduct.
Contact our Marketing Concierge at 888-648-8321 for further details regarding these programs.
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How do NAR members in Guam, Puerto Rico and the Virgin Islands take advantage of Right Tools, Right Now?
NAR is pleased to make these tools available to its members in the Guam, Puerto Rico and the Virgin Islands.
When placing orders for eProducts, please enter the following as your delivery address (You will be able to view your eProduct in the “My Account” section of REALTOR.org once your order has been placed):
430 N. Michigan Ave.
Chicago, IL, 60611
When ordering physical products, please call us at 800-874-6500, ext. 8215 or 3287.
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Which courses are ABR® Elective Courses?
- e-Buyer
- Innovative Marketing Techniques for Buyer's Representatives
- Short Sales and Foreclosures: What Buyer's Representatives Need to Know
- Successful Buyer Representation in New-Home Sales
- Successful Buyer Representation in Relocation
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How do I access the eProducts I have ordered?
Go to www.Realtor.org and click on “My Account”
Enter your Username + Password and click ‘sign-in’
In the 4th section, click on “View your Courses, Subscriptions, Documents & Reports”
Click on “ACCESS” to open your eProduct.
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How can boards and state associations participate in this initiative?
To assist NAR in getting this information out to members NAR will provide a number of items to local and state boards, some of which are listed below. For further assistance feel free to contact our Marketing Concierge at 888-648-8321.
- Member Tool Kit
- Print ads
- Banner ads
- A Widget which can be place on your website
- Flyers
- Etc!
These items are available via the AE Member Toolkit at www.Realtor.org/AEMemberToolkit.
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Who is the Marketing Concierge?
Judy Perez is the NAR staff who will support Associations in their efforts to market and utilize the Right Tools, Right Now Program.
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I'm an Association/Board, where can I get marketing materials ?
Associations and Boards can access the program marketing materials at www.Realtor.org/AEMemberToolkit. We will have articles, banner ads, widgets, and the RTRN icons for you to use in promoting the program.
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Have more questions?
REALTORS® please call 800-874-6500.
Local/State boards please call our Marketing Concierge at 888-648-8321.
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Is the new deferral of the dues delinquency period and the interest penalty waiver in the Right Tools, Right Now program based upon a change in bylaws?
No. There has been no change to the Bylaws.
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If this isn’t a Bylaw change, what is it?
The deferral of both the dues delinquency date and the interest penalty waiver has been approved by NAR’s Leadership Team and Finance Committee as a temporary, emergency measure in effect for 2009 only, to help Associations who are having difficulty getting some members to pay.
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Does this mean that Local Associations can wait an additional 60 days to remit all of their dues to NAR?
No. The benefit provided under the new Right Tools, Right Now program is the opportunity for the relationship between local associations and the members they are struggling to retain in this tough economy to be nurtured and gives an additional amount of time to bring those retention efforts to fruition. Associations are being given an additional 60 days before they are required to drop members who simply cannot continue the payment of dues. All National dues remitted by members to Local Associations, or by Local Associations to State Associations, should be sent to NAR.
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If all member dues are not received by March 31, will those Associations be considered delinquent?
No. This is a key benefit of the Right Tools, Right Now initiative. No Association will be considered delinquent until the additional 60 day deferral period ends at May 31. However, we expect that most, if not all, Associations across the country have received at least some of the 2009 NAR dues and will be able to remit that portion of their overall 2009 dues collections.
If there are any Associations which, after May 31, have not remitted national dues to NAR or dropped non-paying members, interest penalties will be applied beginning June 1 rather than the customary April 1.
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Are State Associations required to provide a similar dues and delinquency deferral?
No. Nothing in this temporary program mandates a change in policy to any other Association.
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Who qualifies for the stipend to the Association Executives Institute? To the Leadership Summit?
NAR is offering the AE Institute stipend only to the CEO’s of U.S. Realtor Associations and only to those who feel their Association can’t afford to pay for them to attend.
The same philosophy applies to the Leadership Summit – NAR is offering the stipend to only the U.S. Association President-elect and the U.S. Association CEO should they determine they can’t otherwise afford to attend.
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I already paid for AEI – how do I receive a rebate?
The AEI Rebate, a part of the Right Tools Right Now initiative, is a good faith discount offered to U.S. REALTOR® association chief staff executives attending the 2009 AE Institute March 20-24 in Colorado Springs. This rebate is intended to give those CEOs who are in need of financial assistance an opportunity to attend the AE Institute. The rebate covers AEI tuition ($475), plus $1,000 to cover Institute travel costs. Institute attendees must register online to attend the 2009 AE Institute and pay all tuition and travel costs up front. Rebates will be awarded after the Institute takes place and upon receipt of the Rebate forms, which will be distributed on Monday, March 23, at the AE Institute. That will be the only place the forms will be available.
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Will rebates be provided for future meetings?
Yes, similar programs will provide rebates or stipends. These programs will be announced in future RTRN updates, as follows:
2009 GAD Seminar - award details to be announced in May.
2009 FPC Midyear Legislative Conference – award details to be announced in April.
2009 August Leadership Summit – award details to be announced in June.
2010 Education Directors Meeting –award details to be announced in July 09.
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