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Product Description

Take out your highlighter and get ready to watch your profits grow!

Derived from 11 years of brainstorming Customer Service sessions in the USA, Canada, Australia and New Zealand, Hundreds of Real Estate Customer Service Ideas has over 3,000 Customer Service ideas on Real Estate Sales and Property Management. Ian Grace begins by first summarizing the essence of Customer Service excellence in his introduction. Then, throughout the book, he shares with you his helpful tips and anecdotal experiences from around the world - just look for the little 'highlighters'.

This is the simplest, quickest and easiest to use Customer Service reference book ever, allowing everyone, from individuals to corporations, to implement as many (or as few) ideas as desired and still enjoy success. It's the only book of its kind in the world - so make sure of your copy today - then, watch your profits grow and have more fun along the way.

About the Author:
Ian Grace spent 16 years working and researching in the UK, South Africa and USA. From 1969 – 1972, he received what was renowned as the world’s best Customer Service and Sales training in the newspaper industry, courtesy of Thomson Newspapers UK. For the past 11 years, he has been delivering his programs throughout Australia, New Zealand, USA, Canada and the UK. A frequent speaker at real estate conventions throughout the world, Ian has inspired and educated thousands of real estate professionals. In 2005, Ian became the only person ever outside North America to be invited to speak at the NAR Annual Conference & Expo for a 5th time!

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