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Welcome to The Answer Book...and congratulations on taking a step toward strengthening your association management skills and your professionalism. The Answer Book is designed to be the first place that REALTOR® association executives and leadership turn to for their primary REALTOR® association management needs, and it is the primary reference for the REALTOR® Association Management Self-Study Course, and the REALTOR® association Certified Executive (RCE) examination.

Please note that The Answer Book is now a free product provided by NAR to all members of NAR. Please enjoy this complimentary member service.

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PRINTING OF THE ANSWER BOOK: You may print The Answer Book chapter by chapter in each of the below Sections, or you may print out the entire Answer Book via this PDF file. (WARNING - the entire Answer Book is 790 pages so it is recommended you print it back-to-back.) Or, you may order a hard copy at this link and it will be mailed to you: https://marketplace.mimeo.com/naranswerbook


14F Master Answer Book.pdf


Want to read The Answer Book on your iPad? Watch this video to learn how: http://www.youtube.com/watch?v=cVNCJXCjAck




The Answer Book
Eleventh Edition

Please note that the chapters that have been updated for 2014 are indicated with an "Updated" icon


Section 1 - Manage the Association and Its Business Operations

Section 2 - Understand the Structure of the REALTOR® Organization

Section 3 - Understand Real Estate Industry Issues and Trends

Section 4 - Acquire and Communicate Valuable Information

Section 5 - Foster Effective Interpersonal Relationships


Past Editions Online
Fourth Edition
Fifth Edition
Sixth Edition
Seventh Edition
Eighth Edition
Ninth Edition
Tenth Edition


*This book will be updated annually in order to bring you the most current information available. Updated chapter content will be designated by the following logo:



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Reproduction, distribution, display, transmission or retransmission in whole or in part of this product and any of its components - including tables, charts, figures, photos and other graphics - is prohibited without written permission from the NATIONAL ASSOCIATION OF REALTORS®. Incorporation of the product or any part thereof as a part of another work without the written permission of the NATIONAL ASSOCIATION OF REALTORS® is prohibited, except as may be permitted by law.