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Becoming a leader
MAKING TIME TO LEAD






 


Developing Leadership Skills

Communicating Like a Leader

Leading Others

Making Time to Lead

Handling Difficult Employees

Developing Your Team

Dealing with Stress

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  Better Ways to Provide Feedback

Among a manager's most important tasks is to provide timely feedback to workers, reinforcing what they do well and helping them overcome weak areas. When giving workers feedback:
  • Be specific. Don't just say, "Your sales figures are low." Instead, say, " You need to make two more sales a month." Then ask what you can do to help the employee improve performance.


  • Don't delay. If the employee's behavior or performance is a problem, don't wait for a regularly scheduled meeting to provide feedback. Do it as soon as possible. Remember, never give negative feedback in public.


  • Be positive. When giving employees feedback, it's necessary to point out problems, but don't forget that they also need to feel valued. Keep a file of things a worker has done well so you always have positive reinforcement at your fingertips.


  • Offer training or coaching . In some instances, poor performance results from insufficient skills to do the job.

10 Benefits of Mentoring

Leaders leverage their value through their ability to teach and develop others. A mentoring program is a great way to accomplish this goal. It increases worker loyalty, boosts retention, and increases the organization’s talent supply.

Benefits to mentors:
  • Ensures that their legacy is carried on by sharing their experiences and knowledge.
  • Encourages continual self-education. Mentors have to stay current and keep learning.
  • Provides career advancement. Organizations value mentors for their teaching ability.
  • Enhances self-esteem and satisfaction in having helped others.
  • Revitalizes their own interest in work.

TIP: You’re never too old to benefit from a mentor. Gain support for developing your company by looking for a successful, perhaps recently retired, broker who’d be willing to provide advice and consultation.

Benefits to associates:
  • Gives more practical, concrete experience than training classes.
  • Builds self-esteem by letting them take the spotlight in some transactions.
  • Gives a more realistic picture of real estate sales.
  • Provides exposure to existing, tested organizational tools that they can adapt.
  • Creates opportunities to build contacts and develop a network.
  • Provides direction in reasonable goal setting.
  • Improves job satisfaction.
Portions adapted from “A New Role for Managers: The move from directing to coaching,” Patricia M. Buhler, Supervision, October 1998.

TIP: One way to teach mentoring is to team up an experienced sales associate with a new one. The experienced salesperson goes to listing presentations, attends showings, assists at open houses, and shares successful techniques with the new associate. The mentor is rewarded by sharing the listing, receiving a referral fee, or some other type of compensation. (Ginny Denton, “Creating Team Spirit Within the Office, Management Issues & Trends, Vol. 7, No. 3.

TIP: To see if you have the makings of a mentor, visit the Retaining Top Personnel Tool Kit .

Handling Difficult Employees >