![]() | Risk management Keeping Risks Under Control | ||||
![]() Three Lines of Defense Against Risk Keeping Risks Under Control Controlling Transaction Risks Agency Disclosure Avoiding Antitrust Risks Minimizing Liability from Contracts Fair Housing Risks Controlling Personnel Risks Communications Policies to Minimize Risks Insuring Against Risks More Resources: Controlling Business Risks Code of Ethics: Controlling Business Risks | 12 Things Every Transaction File Should Have Here’s one practitioner’s list of items to include in every completed sales transaction file. 1. Listing agreement, including comparable market analysis 2. Signed or acknowledged agency disclosure form, if applicable 3. Property condition disclosure form, if applicable 4. All marketing materials, including newspaper ads and printouts of online listings 5. Relocation or referral information, if applicable 6. Correspondence and phone logs with buyers, sellers, and other parties to the transaction 7. Inspection reports, if applicable 8. Lead paint or other hazardous materials disclosure forms, if applicable 9. Copy of purchase contract and addenda 10. Copies of invoices for any repair work completed that was required for the sale 11. Settlement statement (HUD-1 Form), if available 12. Escrow account records relating to the transaction TIP: To make it easier to retrieve documents from your transaction files, create individually labeled files for key items such as the listing agreement, purchase contract and inspections, plus separate ones for notes. Advanced Tip To increase your sales associates’ productivity, consider investing in transaction management software for your company. To recoup your costs, charge salespeople a small monthly fee to use the program. 10 Service Standards to Consider > | |