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Three Lines of Defense Against Risk

Keeping Risks Under Control

Controlling Transaction Risks

Agency Disclosure

Avoiding Antitrust Risks

Minimizing Liability from Contracts

Fair Housing Risks

Controlling Personnel Risks

Communications Policies to Minimize Risks

Insuring Against Risks

More Resources: Controlling Business Risks

Code of Ethics: Controlling Business Risks
  Fair Housing: Red Flags

An ounce of prevention is often worth a pound of cure in correcting fair housing violations among your staff and salespeople. Look for:
  • The use of racial or the excessive use of sexual or ethnic humor by associates.
  • The use of inconsistent standards in qualifying prospects.
  • An unwillingness to attend fair housing training.
  • Warning signals in client surveys that may indicate a bias by an associate.

If you see a salesperson or member of your support staff engaging in any of these activities more than once, counsel the associate on fair housing requirements immediately. If this conduct persists, you don't want him or her on your staff.

2 Discrimination Cases: You Be the Judge >