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Risk management
Controlling Personnel Risks



 

Three Lines of Defense Against Risk

Keeping Risks Under Control

Controlling Transaction Risks

Agency Disclosure

Avoiding Antitrust Risks

Minimizing Liability from Contracts

Fair Housing Risks

Controlling Personnel Risks

Communications Policies to Minimize Risks

Insuring Against Risks

More Resources: Controlling Business Risks

Code of Ethics: Controlling Business Risks
  Comply with ADA at the Brokerage Office

Title I of the Americans With Disabilities Act prohibits companies with 15 or more employees (those working as independent contractors do not count toward this total) from discriminating against qualified physically or mentally handicapped individuals who could perform “essential job functions” with “reasonable accommodation.”

Essential job functions are those fundamental to performing the job. For example, making listing presentations might be an essential job function of a real estate salesperson, while placing "For Sale" signs in yards might be considered a minor function that could easily be performed by another.

Reasonable accommodation refers to both physical modifications in the work environment or changes in the job procedures that would be required to enable the handicapped person to perform the job. Some examples of reasonable accommodation might include
  • Providing an accessible reserved parking space near the door
  • Installing ramps or wider doorways for wheelchair access
  • Offering large-print versions of materials
  • Modifying the job functions or the job schedule to enable the disabled person to fulfill themfor example, letting a disabled employee telecommute
  • Buying special equipment or devices
  • Providing readers for the blind or interpreters for the hearing impaired so that they can receive necessary job training

TIP: You may not ask a handicapped individual any disability related questions until after a job offer has been made. However, you may ask applicants with a disabilities how they would perform a particular job task before the job offer is made. —Employer’s Guide to the Americans with Disabilities Act, James G. Frierson, Bureau of National Affairs, 1992

Avoiding Sexual Harassment >