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Risk management
Controlling Personnel Risks



 

Three Lines of Defense Against Risk

Keeping Risks Under Control

Controlling Transaction Risks

Agency Disclosure

Avoiding Antitrust Risks

Minimizing Liability from Contracts

Fair Housing Risks

Controlling Personnel Risks

Communications Policies to Minimize Risks

Insuring Against Risks

More Resources: Controlling Business Risks

Code of Ethics: Controlling Business Risks
  Liability for Personal Assistants

Hiring personal assistantseither licensed or unlicensedis becoming more widespread in the real estate industry. According to the 2003 NATIONAL ASSOCIATION OF REALTORS® Member Profile, 21 percent of members report that they have at least one personal assistant to help them in their real estate business.

When a broker hires an assistant or lets a salesperson who is an employee of the company hire an assistant, the broker has ultimate responsibility for the assistant's actions.

But when a broker allows salespeople who are independent contractors to hire their own assistantseither as employees or independent contractorsthe salespeople are mainly liable for their assistants' actions. However, the broker could still have some liability because the salesperson who hired the assistant is licensed with the broker and the assistant ultimately is conducting business on behalf of the real estate brokerage.

To determine your liability for the actions of assistants:

  • Check with your local real estate commission to determine its guidelines for assistant activities.

  • Explain the supervision responsibilities of both the broker and the salesperson in writing.

TIP: The degree of control that can be exercised will depend on whether the assistant is an employee or an independent contractor.

  • Document the job relationship with the personal assistant with a job description and a written agreement.

Licensed or Unlicensed?

In deciding whether to hire a licensed or an unlicensed assistant, think about what that person's duties will be. Licensed assistants can do anything permitted under the state's licensing statute, but unlicensed assistant can't engage in any activity that requires a license. To determine what these activities are, look at the definitions of a broker and a salesperson in your state’s statutes. If an activity is contained within either of these definitions, you need a license to do it.

TIP: Many state real estate commissions have developed specific guidelines of the activities that unlicensed assistants can perform.

TIP: For further guidance on  hiring and supervising both licensed and unlicensed personal assistants, visit the Personal Assistant Q&A.

Communications Policies to Minimize Risk >