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Risk management
Communication Policies to Minimize Risk



 

Three Lines of Defense Against Risk

Keeping Risks Under Control

Controlling Transaction Risks

Agency Disclosure

Avoiding Antitrust Risks

Minimizing Liability from Contracts

Fair Housing Risks

Controlling Personnel Risks

Communications Policies to Minimize Risks

Insuring Against Risks

More Resources: Controlling Business Risks

Code of Ethics: Controlling Business Risks
  As the Internet and e-mail greatly expand our ability to communicate with sellers and buyers, it also creates new categories of risk. As reported on Yahoo News, a 2001 study by the Privacy Foundation found that 40 million U.S. workers who have Internet access in the office.

Developing Internet Policies

One-third of the 4,000 executives surveyed by Management Recruiters International last year said that although 80 percent of their management employees had access to the Internet, their companies didn’t have a policy governing its use, according to a story in a Feb. 7, 2000, issue of Industry Week. Protect yourself by creating an electronic communications policy and having sales associates sign off on it.

Issues to Consider

  • Ownership. Who owns e-mails sent to the company or written using company software.

  • Privacy. To what extent will e-mail and Internet usage records be monitored? Have workers been given any reasonable expectation of privacy in their e-mail and Internet usage?

  • Record keeping. How long should e-mails be kept?

TIP: To help ensure that your company retains a copy of all pertinent e-mails relating to transactions, encourage sales associates to send you an automatic blind carbon copy (bcc) of all real estate-related e-mails they send. —Matthew Ferrara, Matthew Ferrara Seminars, Boston

  • Passwords. Must associates and employees provide the company with lists of passwords for their computers?

  • Offensive or improper messages. Will sending or receiving messages that could be grounds for discrimination or harassment suits be prohibited? What is considered offensive? (Use appropriate examples.)

  • Downloading. May employees download software or other files from the Internet?

  • Signature. How should employees' signature blocks read?

TIP: Check your state license law to determine if the signature block with associates’ name, address, phone, and e-mail must also include the state(s) in which they are licensed.

Some ideas adapted from Assessment Journal, International Association of Assessing Officers, March/April 2000

Policy Tips for Effective Internet Use >