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Fifteen Benefits of
Working with a
Buyer’s Representative

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Understanding Agency
  Broker tip

Contract Terms for Buyer’s Representatives
  
Qualifying the Buyer
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How Well Do You Listen?
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Who Are Today’s Buyers?   Advanced tip

Advanced: Psychographics
—Understanding
Buyer Motivation


Prospecting for Buyers

Working with
Internet-Empowered
Buyers


Servicing the Buyer
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Closing the Deal
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Due Diligence and Disclosure
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Staying Safe While Showing Homes
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When to Call It Quits

Quiz: Buyer’s Representation

Bright Ideas: Working With Buyers

Code of Ethics: Working with Buyers

More Resources: Working with Buyers

Vendor Resources: Working with Buyers
  WHO ARE TODAY’S BUYERS? (Part 2)

Millennium Generation. Sometimes called Generation Y, these are the children of the Baby Boomers, born in the late 1980s and early 1990s. They are potential buyers who haven’t yet come of age. Although quantitative research on their future consumer behavior is sparse, their sheer numbersmore than 70 millionpoint to growth in the housing industry.

Homebuying behavior: Given that many of them are growing up in homes their parents own, there’s reason to believe they will value homeownership. They will be the key first-time buyer market after 2010 and the key trade-up market after 2020.

For the Advanced Salesperson
Promotional Ideas the Millennium Generation Relates To
  • Use clever headlines and creative graphics that grab attention. As an example, one practitioner's ad that reads "Would You Hire an Attorney to Remove Your Tonsils?"
  • Tell them something beyond "I'm a good practitioner." Pick out a quirky aspect of your personality or a hobby and write a short story about it. One 50-something practitioner is a parachutist and promotes it at her Web site.
  • Get your company on the Web and stay up to speed on technology. Develop a cutting-edge site. Be sure it contains interactivity, color, catchy language, lots of data, and a system for responding to inquiries. Courtesy of marketing consultant Greg Herder, Hobbs-Herder Advertising, Santa Ana, Calif.

Seniors. Individuals over the age of 65 currently head about 21 million households. By 2010, that number will increase to more than 25 million.

Homebuying behavior: Studies show that seniors have the desire and the financial ability to remain homeowners, but their preferences differ from the traditional single-family housing. They want housing that’s easy to maintain and near recreational areas. Many would like to retrofit their current homes so they can "age in place."

Immigrants. High immigration levels in the last two decades have made the housing marketplace more diverse. Although white non-Hispanics are still the majority group, their rate of increase will slow dramatically in the coming years. The population of Asian Pacific Islanders will grow the fastest, followed by Hispanics.

Homebuying behavior: Immigration is offsetting any potential decline in the demand for starter homes. Once they establish financial security, immigrants are enthusiastic about homeownership. In fact, the homeownership rate for foreign-born naturalized citizens is comparable to that of native-born households.
Research from the Joint Center for Housing Studies at Harvard University indicates that immigrants are more likely to purchase multifamily units than native-born buyers because their households often include extended family members. Much of the new demand for housing will come from the downsizing of existing immigrant households that no longer live multigenerationally.

Be careful about targeting first-time immigrant and minority homebuyers with a heavy Gen-X message because many of them are older than their white counterparts.

TIP: According to the U.S. Census Bureau, immigration is expected to account for one-fourth of U.S. population growth through 2010. The fastest growing immigrant group is Asians and Pacific Islanders.

Ways to Reach the Immigrant Buyer:
  • Retain an on-staff immigration attorney.
  • Promote the company on foreign-language radio stations.
  • Hire multilingual people.
  • Advertise in in-flight magazines.
  • Develop a booklet or tape on how to immigrate to the United States and how to purchase property here.
  • Be prepared to provide assistance in helping immigrants obtain Social Security cards, drivers’ licenses, and work permits.
  • Create a referral network of other immigrants from an area you target.
  • Create a list of immigration attorneys in your area. Courtesy Georgette Gillis, Viewpoint Realty International, Clearwater Beach, Fla., who specializes in working with foreign buyers.

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