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Architecture Guide
Cost vs. Value Report
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Handouts for Customers
Top 100 Companies
Take a Quiz
30 under 30
Young Professionals
REALTOR® Emeritus |  | SALES MEETING TOOL KIT: WORKING WITH DIFFICULT CLIENTS | |
|  Component 1: Facilitator Talking Points Component 2: Working with Difficult Clients Agenda Component 3: Handout 1, Ten Tips on Dealing with Difficult People Component 4: Activity 1, Five Common Jerks and How to Deal with Them Component 5: Activity 1, Five Common Jerks Idea Sheet Component 6: Handout 2, Identifying Communication Styles Component 7: Handout 3, Defusing Dialogues Component 8: Activity 2, Scenes from a Difficult Life Component 9: Activity 2, Scenes from a Difficult Life Ideas Sheet Component 10: Handout 4, Firing Your Client Component 11: Other Resources | At one time or another every real estate professional has had to work with clients whose attitudes and behavior have interfered with getting the work done or the sale closed. Maybe you’ve even been difficult a few times yourself. Unfortunately, it is next to impossible to change the behavior of a difficult client. But it is possible to change how you respond to that behavior and hopefully to save the sale. Use this tool kit—including a ready-to-go agenda, activities, and talking points—to help improve your salespeople’s understanding of how to work with difficult clients. Each element of this tool kit is numbered at the top of the page so you can easily move through the content chronologically. Component 1: Facilitator Talking Points > |