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Architecture Guide
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Take a Quiz
30 under 30
Young Professionals
REALTOR® Emeritus |  | SALES MEETING TOOLKIT: DEALING WITH DIFFICULT PEOPLE | |
|  Component 1: Facilitator Talking Points Component 2: Working with Difficult Clients Agenda Component 3: Handout 1, Ten Tips on Dealing with Difficult People Component 4: Activity 1, Five Common Jerks and How to Deal with Them Component 5: Activity 1, Five Common Jerks Idea Sheet Component 6: Handout 2, Identifying Communication Styles Component 7: Handout 3, Defusing Dialogues Component 8: Activity 2, Scenes from a Difficult Life Component 9: Activity 2, Scenes from a Difficult Life Ideas Sheet Component 10: Handout 4, Firing Your Client Component 11: Other Resources | Component 10 Handout 4: Firing Your Client How to Say, "You're Fired" Harsh:"Your indecision is a real problem. I can see you're not committed to buying." Softer: " It looks like you need more time to think through your decision. Let's put things on hold for a while." Harsh: "Your expectations are unreasonable. I can't afford to spend any more time with you." Softer: "I don't specialize in the types of properties you're looking for, but I can refer you to a salesperson who does." Harsh: "I'm offended that you constantly complain and yell at me." Softer: "I'm sorry I'm not meeting your needs. It's probably best for you to work with someone else." Harsh: "I tired of you trying to tell me how to do my job." Softer: "I don’t think that I currently have the time to give your property the attention it deserves. Let me refer you to another salesperson." Component 11: Other Resources > |