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Architecture Guide
Cost vs. Value Report
Good Neighbor Awards
Handouts for Customers
Top 100 Companies
Take a Quiz
30 under 30
Young Professionals
REALTOR® Emeritus |
SALES MEETING TOOLKIT: DEALING WITH DIFFICULT PEOPLE |
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 Component 1: Facilitator Talking Points Component 2: Working with Difficult Clients Agenda Component 3: Handout 1, Ten Tips on Dealing with Difficult People Component 4: Activity 1, Five Common Jerks and How to Deal with Them Component 5: Activity 1, Five Common Jerks Idea Sheet Component 6: Handout 2, Identifying Communication Styles Component 7: Handout 3, Defusing Dialogues Component 8: Activity 2, Scenes from a Difficult Life Component 9: Activity 2, Scenes from a Difficult Life Ideas Sheet Component 10: Handout 4, Firing Your Client Component 11: Other Resources |
Component 11: Other Resources Search NAR's Virtual Library to review articles on working with difficult people. Look for the following articles at Realtormag Online: “Coping with Clients Who Have an Attitude ” Stacey Moncrieff, REALTOR®Magazine, NATIONAL ASSOCIATION OF REALTORS®, February 2000. |