New This Month
Print Article Archives
Reprints / Subscriptions
Editorial Calendar
Media Kit
Popular Features
Architecture Guide
Cost vs. Value Report
Good Neighbor Awards
Handouts for Customers
Top 100 Companies
Take a Quiz
30 under 30
Young Professionals
REALTOR® Emeritus
Architecture Guide
Cost vs. Value Report
Good Neighbor Awards
Handouts for Customers
Top 100 Companies
Take a Quiz
30 under 30
Young Professionals
REALTOR® Emeritus |
|
BUILDING REFERRALS | |
||
|
|
According to The 2004 NATIONAL ASSOCIATION OF REALTORS® Profile of Home Buyers and Home Sellers, 44 percent of all buyers chose a salesperson based on the recommendation of a friend, neighbor, or relative. 10 Innovative Ideas for Building Referrals 1. Develop a memorable, 60-second oral description of what you do—“I help people find the home they’ve always dreamed of”—and use it to describe your work to new acquaintances. —Ivan Misner, Business Network International, San Dimas, Calif. 2. Attach a Post-It note reading “FYI” and your initials to your newsletter or to an article of interest, and give it to clients. The note helps attract people’s attention and makes the correspondence seem more personal. 3. Give past clients vouchers for a free 30-minute consultation with you that they can pass on to friends and family. —Patrick Seroka, “Keeping Customers for Life,” Mortgage Banking, February 2000. 4. Offer real estate advice via your local paper or radio station to establish your presence in the community. 5. Choose a unique gift to send to past clients and referral sources each year—a special cake, a Halloween pumpkin, a spring flower arrangement—then repeat the same gift for several years. People will come to expect the gift and associate it with you in their minds. 6. Donate an annual amount to a local charity in the name of all your past clients and notify them of your gift. 7. Offer to work with a local insurance agent to help homeowners re-evalute the adequacy of their property insurance. 8. Work with a local college to present an annual economic forecast breakfast. Speak about the real estate market and ask one or two local business leaders to share their ideas on the future. 9. Take up a new interest. It will expose you to a different group of people that you might not otherwise encounter. If you’ve always been a sports fan, try a reading group. Or take group golf lessons if your idea of exercise is walking from the car to the mall. 10. Ask. Let people know that you welcome referral business. TIP: Remember, today’s buyer is tomorrow’s seller. Don’t be too fast to give in to a buyer’s request for a lower price when you’re negotiating on behalf of the seller. Buyers won’t want to you represent them in a later sale if they think you gave in to easily. —Danielle Kennedy, How to List & Sell Real Estate in the 21st Century(out of print; Prentice Hall, 1999) TIP: Don’t take referrals for granted. It’s five times more profitable to spend advertising dollars retaining current customers than acquiring new ones, according to Bane and Co., a Boston-based strategic consulting firm. For the Broker Building Company-Wide Referrals A few simple steps can help you help your associates improve their referrals.
8 Great Referral Builders > |
Keep It Ethical Be sure that you present a true picture of your services in your advertising by disclosing all terms of any free offers you make to customers. Article 12 Standards of Practice 12-1 and 12-2 |