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Architecture Guide
Cost vs. Value Report
Good Neighbor Awards
Handouts for Customers
Top 100 Companies
Take a Quiz
30 under 30
Young Professionals
REALTOR® Emeritus | Retaining Top Personnel TRAINING | | |||
|  The Cost of Turnover Orientation Motivation Coaching and Mentoring Training Goal Setting Performance Assessment Resignation and Termination More Resources: Retaining Top Personnel Code of Ethics: Retaining Top Personnel | 10 Ways to Be a Better Trainer Because most experts believe that adult learning is essentially self-directed, the trainer’s role is more that of a facilitator and coach than a strict professor. Keep these tips in mind when presenting a session to your sales associates. 1. Try to establish a relaxed, informal atmosphere. 2. Use a joke as an ice breaker . 3. Start and end promptly. Time is money to sales associates, so respect their schedules. 4. Repeat each concept several times to help retention. Write it on the blackboard or overhead. 5. Recap your main points at the end of each section to help students remember. 6. Build in small success that will keep students positive. Ask the students questions after every session and give small prizes for the correct answers. 7. Work hard to get everyone participating. Don’t let one or two aggressive types dominate the class. 8. Incorporate student feedback in shaping the course. Ask students what they hope to learn and tailor the course accordingly. 9. Break up cliques by dividing groups by birth month, hair color, or car ownership. —Terry Sullivan, Terry Sullivan Training, Cambridge, N.Y., in The Real Estate Professional, November/December 1993 10. Remember that adult learners are generally slower to adopt new ideas, so continue to reinforce change. Portions adapted from Johnnie Rosenauer, assistant professor of management and real estate, San Antonio College, in “Training tips—some good advice,” —Texas REALTOR®, December 1980 TIP: Group discussions are a great training tool, but don’t let participants go off on tangents that would prevent learning what you want them to know. —Marilyn Glaser, real estate educator Insider Training Tips > | |