Field Guide to Do-Not-Call, Do-Not-Fax, and Do-Not-E-mail Laws
(Updated September 2007)
The National Do Not Call Registry
Sign up to access the Federal Trade Commission's Do Not Call Registry and stay in compliance with the law. As of January 1, 2005, telemarketers and sellers (including REALTORS®) are required to search the registry at least once every 31 days and drop from their call lists the phone numbers of consumers who have registered.
Sign up to access the Registry (F. Heller, Manager, Virtual Library and Archives)
Contents:
Complying with the Do-Not-Call Laws | Creating an Office Do-Not-Call Policy | More articles on Do-Not-Call Rules | Do-Not-Call Websites | Complying with the FCC's DO-NOT-FAX Rules
Download this free flier and post it in your office to remind sales agents about complying with the do-not-call laws. (70K - PDF)
Free Do-Not-Call Awareness Ads
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Instructions: Click on one of the options above. Right click on the image and save as a GIF to the desired place on your computer. Post to your website or intranet and create a link to the NAR Do-Not-Call Field Guide using this URL: www.realtor.org/mktredir.nsf/pages/DNC4. (Note: you will not see the animation of the banner ad until the file appears on your web site.)
Complying with the Do-Not-Call Law 
How to Access the "Do-Not-Call" Registry, (National Association of REALTORS®).
Frequently Asked Questions about the Do-Not-Call Registry, (National Association of REALTORS®).
National Do Not Call Registry: Information for business, (FTC).
Questions to Ask Before Hiring a DNC Compliance Service, (National Association of REALTORS®).
FCC Issues Order on FSBOs and Expired Listings, (NAR National Do-Not-Call Registry Update, Feb. 23, 2005).
Creating an Office Do-Not-Call Policy
Real estate brokerages need to review their do-not-call policies, (Realty Times, Dec. 22, 2006).
"Do Not Call" Alert; Learn how to respond to a new business model that is targeting real estate brokerages for alleged violations of the federal telemarketing laws, (National Association of REALTORS®, Nov. 2006).
Creating an Office Policy for DNC Rules, (National Association of REALTORS®).
Do-Not-Call Safe Harbor Provision (Office Policy Guidelines), (National Association of REALTORS®).
Questions to Ask Before Hiring a DNC Compliance Service, (National Association of REALTORS®).
More Articles on Do-Not-Call
Telemarketing/Cold-Calling: Issue Summary, (NAR Federal Issue Information, 2007).
Do-not-call: Trial and tribulation, (Newsweek, Sept. 10, 2007).
Skirting the Do Not Call Registry: Time-share operator Bluegreen and other companies have found creative ways around restrictions on telemarketing, (Business Week, Aug. 16, 2007).
Today's marketing trilogy: do-not-call, do-not-fax, do-not-spam!, (ABA Bank Compliance, Sept./Oct. 2006). Q
More marketing compliance obstacles: do-not-call/fax/spam, (The Business Lawyer, Feb. 2006). Q
Do-Not-Call Websites & Related Information
FTC's National Do Not Call Registry Homepage - Includes FAQs for consumers and businesses, more information on state registries and regulations, and an area for consumers to sign up for the Registry.
FCC's National Do-Not-Call Registry Homepage - Includes information for consumers and businesses, FCC rules and regulations, and a link to the FTC's National Registry.
Telemarketing Sales Rule - Text of the current telemarketing sales rule and supporting documents.
American Teleservices Association - Click on "Compliance & Regulation" for information on telemarketing lists, legislation, and compliance.
State Do-Not-Call Lists, (The Direct Marketing Association). - In addition to the federal do-not-call rules, many states also have their own do-not-call laws that REALTORS® must adhere to, while other states have merged their requirements with the federal list. This source offers information on your state's do-not-call requirements.
eBooks & Other Resources
Information on the FCC's Do-Not-Fax Regulations
FCC Do Not Fax Rule: Issue Summary, (NAR Federal Issue Summary, 2007).
Fax advertising: What you need to know, (FCC Consumer Facts, July 2006).
FCC issues fax rules, (Letter of the Law, Apr. 2006).
NAR secures small business junk fax flexibility, (REALTOR Magazine Online, Apr. 10, 2006).
Model Fax Consent Form
Field Guides & More
These Field Guides and other resources in the Virtual Library may also be of interest:
CAN-SPAM and the Do-Not-E-Mail Registry
>> Have an idea for a new Field Guide? Click here to send us your suggestions!
The inclusion of links on this Field Guide does not imply endorsement by the National Association of REALTORS®. NAR makes no representations about whether the content of any external sites which may be linked to this Field Guide complies with state or federal laws or regulations or with applicable NAR policies. These links are provided for your convenience only and you rely on them at your own risk.
