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Fifteen Benefits of
Working with a
Buyer’s Representative

  Advanced tip

Understanding Agency
  Broker tip

Contract Terms for Buyer’s Representatives
  
Qualifying the Buyer
  Advanced tip

How Well Do You Listen?
  Advanced tip

Who Are Today’s Buyers?   Advanced tip

Advanced: Psychographics
—Understanding
Buyer Motivation


Prospecting for Buyers

Working with
Internet-Empowered
Buyers


Servicing the Buyer
  Advanced tips

Closing the Deal
  Advanced tip

Due Diligence and Disclosure
  Advanced tip

Staying Safe While Showing Homes
  Broker tip

When to Call It Quits

Quiz: Buyer’s Representation

Bright Ideas: Working With Buyers

Code of Ethics: Working with Buyers

More Resources: Working with Buyers

Vendor Resources: Working with Buyers
  STAYING SAFE WHILE SHOWING HOMES

Homebuyers exhibit certain predictable behaviors. If your client is acting outside of the norm, be on your toes.

6 Warning Signs That You’re at Risk

Your client:
  • Is preoccupied with art, electronics, medicine cabinets (drugs), or other contents of the house; examines doors, windows, locks, or alarm systems.
  • Spends time scouting out avenues of escape.
  • Expresses personal interest in you or something about you.
  • Initiates conversation unrelated to the home or engages in lengthy conversation.
  • Exhibits body language that suggests something is wrong (dilated eyes, labored breathing, nervous movement, inappropriate laughter).

TIP: Trust your instincts, even if you can't articulate what's wrong.

6 Safety Precautions to Implement on the Spot

1. Allow your client to continue viewing the property, but don't let him or her come between you and the exit.

2. Stay near the front door.

3. Get on your portable phone and call someone, anyone. Let the caller know that if you don’t call back in 20 minutes, you need help.

4. Stay on the phone until the client leaves.

5. Go outside and wait.

6. Call 911.

6 Practices to Improve Your Safety

1. Prequalify first-time clients at your office before showing them any properties.

2. Verify all employment and residency information you obtain from clients before you go out with them.

3. Always let someone at home or the office know where you’re going, with whom, and when you expect to return.

4. Always take you own car to a showing or open house.

5. Don’t park your car in the driveway where it could be blocked in. Park on the street.

6. Carry a mobile phone.

For the Broker
Training your salespeople in safety procedures makes good business sense.

When to Call It Quits With Buyer Clients, next page >