Field Guide to Do-Not-Call, Do-Not-Fax, and Do-Not-E-mail Laws

Field Guide to
Do-Not-Call, Do-Not-Fax, and Do-Not-E-Mail Laws

By Frederik Heller, Manager, Virtual Library & Archives

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C O N T E N T S

Complying with the Do-Not-Call Laws

Creating an Office Do-Not-Call Policy

More articles on Do-Not-Call Rules

Do-Not-Call Websites

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Complying with the FCC's DO-NOT-FAX Rules

CAN-SPAM and the Do-Not-E-Mail Registry

The National Do Not Call Registry
Sign up to access the Federal Trade Commission's Do Not Call Registry and stay in compliance with the law. As of January 1, 2005, telemarketers and sellers (including REALTORS®) are required to search the registry at least once every 31 days and drop from their call lists the phone numbers of consumers who have registered.

Sign up to access the Registry

WHAT'S THE PASSWORD?

- Articles marked with a red Q are provided by ProQuest for NAR members only. Please enter NAR's Proquest password if required.

- Articles marked with the REALTOR® "R" are available on Realtor.org. Your Realtor.org ID and password may be required.

Download this free flierand post it in your office to remind sales agents about complying with the do-not-call laws. (70K - PDF)

Complying with the Do-Not-Call Law

How to Access the "Do-Not-Call" Registry, (NAR).

Frequently Asked Questions about the Do-Not-Call Registry, (NAR).

National Do Not Call Registry: Information for business, (FTC).

Questions to Ask Before Hiring a DNC Compliance Service, (NAR).

FCC Issues Order on FSBOs and Expired Listings , (NAR National Do-Not-Call Registry Update, Feb. 23, 2005).

Free Do-Not-Call Awareness Ads

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Instructions: Click on one of the options above. Right click on the image and save as a GIF to the desired place on your computer. Post to your website or intranet and create a link to the NAR Do-Not-Call Field Guide using this URL: www.realtor.org/mktredir.nsf/pages/DNC4. (Note: you will not see the animation of the banner ad until the file appears on your web site.)

Creating an Office Do-Not-Call Policy

Real estate brokerages need to review their do-not-call policies, (Realty Times, Dec. 22, 2006).

"Do Not Call" Alert; Learn how to respond to a new business model that is targeting real estate brokerages for alleged violations of the federal telemarketing laws, (NAR, Nov. 2006).

Creating an Office Policy for DNC Rules, (NAR).

Do-Not-Call Safe Harbor Provision (Office Policy Guidelines), (NAR).

Questions to Ask Before Hiring a DNC Compliance Service, (NAR).

More articles on Do-Not-Call

Telemarketing/Cold-Calling: Issue Summary, (NAR Federal Issue Information, 2007).

Do-not-call: Trial and tribulation, (Newsweek, Sept. 10, 2007).

Skirting the Do Not Call Registry: Time-share operator Bluegreen and other companies have found creative ways around restrictions on telemarketing, (Business Week, Aug. 16, 2007).

Today's marketing trilogy: do-not-call, do-not-fax, do-not-spam!, (ABA Bank Compliance, Sept./Oct. 2006).

More marketing compliance obstacles: do-not-call/fax/spam, (The Business Lawyer, Feb. 2006).

Do-Not-Call Websites & Related Information

FTC's National Do Not Call Registry Homepage - Includes FAQs for consumers and businesses, more information on state registries and regulations, and an area for consumers to sign up for the Registry.

FCC's National Do-Not-Call Registry Homepage - Includes information for consumers and businesses, FCC rules and regulations, and a link to the FTC's National Registry.

Telemarketing Sales Rule - Text of the current telemarketing sales rule and supporting documents.

American Teleservices Association - Click on "Compliance & Regulation" for information on telemarketing lists, legislation, and compliance.

State Do-Not-Call Lists, (The Direct Marketing Association) - In addition to the federal do-not-call rules, many states also have their own do-not-call laws that REALTORS® must adhere to, while other states have merged their requirements with the federal list. This source offers information on your state's do-not-call requirements.

Information on the FCC's Do-Not-Fax Regulations

FCC Do Not Fax Rule: Issue Summary, (NAR Federal Issue Summary, 2007).

Fax advertising: What you need to know, (FCC Consumer Facts, July 2006).

FCC issues fax rules, (Letter of the Law, Apr. 2006).

NAR secures small business junk fax flexibility, (REALTOR Magazine Online, Apr. 10, 2006).

Model Fax Consent Form

The material on this page is presented by
NAR's Information Central.

Updated Sept. 2007

Need Help?

Visit the Realtor.org Customer Support page, chat with us online, or call NAR's Information Central at 1-800-874-6500.

The inclusion of links on this Field Guide does not imply endorsement by the National Association of REALTORS®. NAR makes no representations about whether the content of any external sites which may be linked to this Field Guide complies with state or federal laws or regulations or with applicable NAR policies. These links are provided for your convenience only and you rely on them at your own risk.

Field Guide to Do-Not-Call, Do-Not-Fax, and Do-Not-E-mail Laws

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